Aristocrat leads the way in gaming content and technology across the globe. Ou As an HR Associate within the Information Technology division, you will play a key role in progressing our People & Culture initiatives. You will contribute to improving employee support and service delivery. This role suits passionate individuals dedicated to using modern technology to transform HR functions and employee experiences!
What You'll Do- Deliver outstanding customer support when responding to P&C questions from employees, P&C business partners, and managers through various intake channels including email, chat, phone, and AI-powered service platforms.
- Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable.
- The role involves supporting the US Region and requires working in US shifts accordingly.
- Apply a case tool to capture all inquiries, customer information, case data, and updates. Communicate the resolution to the requestor or bring up more complex issues to the appropriate team.
- Process transactions by collecting required information from the employee, manager, or HR or equivalent experience.
- Effectively communicate HR policies and programs while explaining sophisticated subjects in a clear and user-friendly way.
- Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
- Update the conversation and resolution provided on the helpdesk tool.
- Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
- Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
- Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process.
- Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys.
- Use data and reporting insights to help optimize service delivery, employee experience, and digital support channels.
- Ensure the careful and appropriate use of AI tools while safeguarding sensitive and confidential employee information.
- Bachelor’s Degree in IT, Business, or related field or equivalent work experience.
- Excellent verbal and written communications in English.
- Prior experience working in an HR contact center/shared service or operations environment supporting inquiries and transactions across multiple HR or P&C functions is preferred.
- A sincere enthusiasm for assisting an HR or People & Culture operations team.
- Enthusiasm for providing high-quality customer service, combined with adaptability and flexibility.
- Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
- Ability to appropriately handle employee information that is both confidential and sensitive.
- Works under general direction; must be able to work independently.
- Ability to apply knowledge guide materials in performing research and answering inquiries.
- Expertise working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools.
- Interest in investigating and adopting new technologies including AI, automation, and chatbots to improve employee support and operational efficiency.
- Excellent judgment to validate information, identify when a blocking issue arises, and ensure AI-supported outputs meet policy, quality, and compliance standards.
- Experience giving to knowledge management, chatbot content, service improvement, or process optimization is a plus.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NoneAdditional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Skills Required
- Bachelor's Degree in IT, Business, or related field or equivalent work experience
- Prior experience working in an HR contact center/shared service environment
- Excellent verbal and written communications in English
- Expertise working with digital tools and HR systems
- Ability to handle confidential and sensitive information
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
-
Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
-
Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
-
Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
Gallery
