Role Purpose
To support the delivery of a high-quality, centralised HR service by providing effective and consistent HR advisory and administrative support across the business.
Working within a shared services model, the role will partner with HR Business Partners, Centres of Excellence (e.g. Recruitment, L&D, Systems), and offshore teams to ensure timely, compliant, and customer-focused HR support is delivered.
The role will be responsible for managing a range of employee relations casework and responding to day-to-day HR queries, ensuring alignment with company policy, employment legislation, and agreed service standards.
Key Accountabilities
- Provide consistent, commercially focused HR advice and guidance to managers on a broad range of people matters via a centralised service model
- Deliver end-to-end employee relations case management (with HRBP escalation as required), ensuring a fair, proportionate, and legally compliant approach
- Act as a key point of contact for HR queries, triaging and resolving queries in line with agreed service levels and escalation routes
- Work collaboratively with offshore HR support and Centres of Excellence (e.g. Recruitment, L&D, Systems) to ensure effective resolution of queries and seamless employee lifecycle delivery
- Support the administration and coordination of employee relations processes, including absence, family leave, disciplinary, grievance, and ad hoc documentation
- Maintain and audit employee data within HR systems (e.g. Workday), ensuring accuracy, data integrity, and compliance with internal controls
- Support managers with HR systems queries and promote effective use of self-service tools
- Identify opportunities to improve processes, enhance service delivery, and drive efficiencies within the shared services model
- Contribute to HR projects and continuous improvement initiatives aligned to the wider people strategy
- Build strong working relationships with stakeholders across the business, ensuring a responsive and customer-focused HR service
- Keep up to date with employment law, HR best practice, and internal policy changes to ensure advice remains accurate and current
Role Specific Experience & Skills
- Proven HR generalist experience, including hands-on employee relations case management
- Experience operating within a shared services and/or centre of excellence model is highly desirable
- Experience of working in a fast-paced, customer-focused environment
- Strong administrative and organisational capability, with a high level of accuracy and attention to detail
- Experience using HR systems (e.g. Workday) and managing employee data
- Ability to manage multiple priorities in a structured and efficient way
- Strong stakeholder management skills, with the ability to influence and build credibility remotely
Personal Attributes
- Strong customer focus with a service-led mindset
- Clear and professional communicator, able to tailor approach to different audiences
- Able to work independently within defined frameworks and escalate appropriately
- Pragmatic, solutions-focused approach to problem-solving
- Resilient, with the ability to manage a varied and high-volume workload
- Collaborative team player, able to work across functions and geographies
- Proactive in identifying improvements and driving efficiencies
Skills Required
- Proven HR generalist experience, including hands-on employee relations case management
- Experience operating within a shared services and/or centre of excellence model is highly desirable
- Experience of working in a fast-paced, customer-focused environment
- Strong administrative and organisational capability, with a high level of accuracy and attention to detail
- Experience using HR systems (e.g. Workday) and managing employee data
- Ability to manage multiple priorities in a structured and efficient way
- Strong stakeholder management skills, with the ability to influence and build credibility remotely
What We Do
Founded in 1976 Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 1,550 sites, including stores and ATMs, in some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
