Key Accountabilities
- Analyse customer issues, formulate a response, and communicate comprehensively to queries to ensure customers receive complete information in a timely manner.
- Maintain professional, strong working relationships with external and internal customers, and HR colleagues to deliver the right solutions.
- Action decisions made by HR management and conveyed positively to administer employee eligibilities and benefits.
- Handle the edara communication of all updates, changes, new initiatives, and new policies through online channels (email, workplace, phone calls, etc.)
- Manage the insource the outsource project end to end in terms of recruitment, communication, onboarding and joining formalities.
- Assist in general administration to ensure edara operations run smoothly
- Identify and escalate consistent or recurring problems with systems and processes to actively partake in solution-finding.
Qualifications, experience, skills and competencies
Qualifications:
- Bachelor Degree in Human Resources, Business Administration or related specialty
Experience:
- Minimum 3 years’ experience in business administration role
Skills
- Excellent in using Microsoft Office
- Strong in communication and interpersonal skills
- Positive and friendly attitude when dealing with internal and external customers
- Good analytical skills
Skills Required
- Bachelor Degree in Human Resources, Business Administration or related specialty
- Minimum 3 years' experience in business administration role
- Excellent in using Microsoft Office
- Strong in communication and interpersonal skills
- Positive and friendly attitude when dealing with internal and external customers
- Good analytical skills
What We Do
Add life to life. Welcome to a vibrant and multiple award-winning telecommunications service provider. Our aim is to bring people and businesses together in what we do best, by offering mobile and fixed services, broadband connectivity and IPTV services to people, homes and businesses all over the UAE. du serves nine million individual customers with its mobile, fixed line, broadband internet, and Home services over its 4G LTE network. du also caters to over 100,000 UAE businesses with its vast range of ICT and managed services. Since its launch in 2007, du has many UAE firsts to its credit, including introduction of Pay by the Second® billing system, IPTV and self-service portal. du is ideally placed to support the realisation of UAE Vision 2021 and transformation of Dubai into a Smart City. We are the official strategic partner of the Smart Dubai Office and the platform provider for Smart Dubai. Additionally, du supports innovative citywide sustainability initiatives aligned with the Dubai 2040 Urban Masterplan and Dubai’s commitment to helping the UAE achieve the UN Sustainable Development Goals and UAE NetZero 2050 initiative. We are building our telecommunication company by taking connectivity to the next level to fit the future and the people need. Therefore, we are providing carrier services, a data hub, internet exchange facilities and satellite service for broadcasters.
