HR Administrator
Swindon, Newport
Band B, £25,000
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.
A key aspect of this transformation is the UKSBS Matrix Programme. This major component of the Government’s Shared Services Strategy aims to provide modern, cost-effective and scalable business services to nine government departments. As part of our HR Operations team, you will play an important role in supporting the delivery of high-quality HR services through modern systems and processes, helping to create a positive experience for our clients and customers.
Our HR Operations teams support a range of government and public sector organisations, delivering accurate and efficient HR administration services. From maintaining employee records and processing changes to supporting customers with their queries, no two days are the same. We pride ourselves on delivering excellent customer service and are always looking for opportunities to improve the way we work.
Due to continued growth and transformation, we now have exciting opportunities for enthusiastic and customer-focused individuals to join our HR Operations team.
Duties will include, but not be limited to, the following:
- Respond to HR-related queries and requests, providing a high level of customer service.
- Process HR transactions and employee record updates accurately and efficiently.
- Maintain HR systems and documentation, ensuring information is accurate and up to date.
- Support the delivery of HR services in line with agreed Service Level Agreements (SLAs) and performance measures.
- Work collaboratively with colleagues to resolve queries and deliver excellent outcomes for customers.
- Update systems with changes, ensuring data is processed accurately and in a timely manner.
- Support continuous improvement activities that enhance service delivery and customer experience.
To do this role well you will need:
- Experience working in an HR administrative or general business administration environment.
- Excellent communication skills with the ability to build positive working relationships.
- Strong attention to detail and a commitment to delivering accurate work.
- Highly customer and solution focused mindset.
- Ability to manage and prioritise multiple tasks within agreed deadlines.
- Proven PC literacy.
- A proactive approach to problem-solving and continuous improvement.
- Ability to work effectively both independently and as part of a team.
- A strong desire to acquire and develop new skills.
- Experience working with HR systems or employee records would be advantageous.
For additional information and a confidential discussion please contact our Recruitment Team on [email protected].
We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.
Your application:
As part of the application process, you must submit both a CV and a covering letter. Your covering letter should outline your reasons for applying for the role and highlight any transferable skills and/or relevant experience that support your application. Please note that applications submitted without a covering letter will not be progressed.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.
We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
We look forward to hearing from you.
Skills Required
- Experience working in an HR administrative or general business administration environment
- Excellent communication skills and ability to build positive working relationships
- Strong attention to detail and commitment to accurate work
- Customer-focused and solution-focused mindset
- Ability to manage and prioritize multiple tasks within agreed deadlines
- Proven PC literacy
- Proactive approach to problem-solving and continuous improvement
- Ability to work effectively independently and as part of a team
- Desire to acquire and develop new skills
- Experience working with HR systems or employee records
What We Do
UK Shared Business Services Limited (UKSBS) is a government-owned shared services provider supporting UK public-sector customers. It delivers transactional and specialist business services across HR and payroll, finance, procurement, and IT, helping shareholder departments and organizations achieve their goals. Its mission is to provide expert, efficient shared services that improve outcomes for UK society and the economy. Through reliable, integrated operations and digital support.
