OVERALL JOB PURPOSE
As a Process Improvement Supervisor, you will drive operational efficiency by analyzing freight forwarding processes, managing improvement initiatives, and translating business and client requirements into effective solutions. This role focuses on process standardization, cross-functional collaboration, and supporting solution implementation to enhance operational performance.
KEY RESPONSIBILITIES
- Business Analysis: Analyze freight forwarding processes, identify gaps, and propose solutions to improve efficiency and effectiveness.
- Requirement Gathering: Collaborate with key account management, operations, sales, and other departments to translate business needs into functional specifications.
- Project Management: Lead improvement projects, defining scope, timelines, and deliverables to align with business objectives.
- SOP Management: Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and compliance across departments.。
- Training & Support: Facilitate solution implementation through training, documentation, and issue resolution to ensure successful adoption.
QUALIFICATIONS:
Education/Technical Skills
- Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Engineering, Logistics, Information Systems, or related fields.
- Familiarity with freight management software (e.g., CargoWise One or other ERPs) is a plus.
Knowledge/Work Experience
- 3–5 years of experience in business analysis, process improvement, or project management.
- Strong understanding of freight forwarding operations, including shipment handling and client requirements.
- Proven ability to translate business requirements into operational solutions.
- Experience in documenting and maintaining SOPs.
Key Behavioral Competencies
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder coordination abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Top Skills
What We Do
Established in 1972, Morrison Express is a privately-held company operated by a professional management team.
We have successfully transformed from a Taiwan-based freight forwarder focusing on Taiwan-US route to a global player with over 2000 employees operating over 90 owned offices in America, Asia, Europe, and South America, plus more than 100 agents in 5 continents, and are still expanding rapidly in terms of revenue and corporate size.
We serve an expanding list of multinational businesses, managing their air, ocean and ground freight forwarding and logistics needs on a global basis. Via our regional logistics centers — strategically located in key gateway cities across different regions — we provide highly customized, cost-effective freight consolidation, warehousing, distribution and delivery solutions that caters to our client’s most challenging business needs.
We continue to invest and operate one of industry’s most sophisticated information systems, designed for today’s increasingly complex supply chain logistics. Our flexible IT solutions provide clients with the capability to integrate our shipping, warehousing and door-to-door delivery solutions with their own information systems, enabling the clients to have end-to-end supply chain visibility.
Our success as a global service provider is and will continue to be driven by our team of highly dedicated and hard working individuals. Their commitment and passion to their jobs are the backbone on which we have built our organization, and this will continue to be a source of passion with which we serve our clients.
