Role & Responsibilities:
- Manage a scalable Control Tower to ensure a robust and reliable operations for the key account.
- Review scope of work with account owner and clients, participate and support all strategic customer discussions
- Work in conjunction with implementation team to ensure smooth and successful client onboarding process
- Work closely and coach stations for SOP compliance, root cause analysis and complaint management whenever KPI wasn’t fulfilled.
- Provide regular communications and timely status reports, address potential red flags to the appropriate parties to mitigate any operation issues or unexpected shipping delays
- Data analytical ability to assist account owner to prepare reports, analysis and the QBR/MBR report
- Support quotation with account manager for new business opportunity.
- Evening conference calls with Asia as required
Qualifications:
- Bachelor's degree or higher and 8+ years of experience in freight forwarding
- Fluent in both Mandarin Chinese and English
- Experience in managing large accounts, especially in the semiconductor or technology industry is preferred.
- Deep experience and expertise in forwarding/carrier operating systems experience
- Excellent communication, interpersonal, and project management skills
- With proven track record in leadership experience, delivering successful customer on-boarding implementation projects.
- Knowledge of air freight procurement would be a plus
Top Skills
What We Do
Established in 1972, Morrison Express is a privately-held company operated by a professional management team.
We have successfully transformed from a Taiwan-based freight forwarder focusing on Taiwan-US route to a global player with over 2000 employees operating over 90 owned offices in America, Asia, Europe, and South America, plus more than 100 agents in 5 continents, and are still expanding rapidly in terms of revenue and corporate size.
We serve an expanding list of multinational businesses, managing their air, ocean and ground freight forwarding and logistics needs on a global basis. Via our regional logistics centers — strategically located in key gateway cities across different regions — we provide highly customized, cost-effective freight consolidation, warehousing, distribution and delivery solutions that caters to our client’s most challenging business needs.
We continue to invest and operate one of industry’s most sophisticated information systems, designed for today’s increasingly complex supply chain logistics. Our flexible IT solutions provide clients with the capability to integrate our shipping, warehousing and door-to-door delivery solutions with their own information systems, enabling the clients to have end-to-end supply chain visibility.
Our success as a global service provider is and will continue to be driven by our team of highly dedicated and hard working individuals. Their commitment and passion to their jobs are the backbone on which we have built our organization, and this will continue to be a source of passion with which we serve our clients.
