This position, based at the Global Headquarters, is responsible for designing, optimizing, and implementing the company’s system-based operational processes. The role ensures that all processes are standardized, consistent, efficient, and compliant, while maintaining continuous monitoring and improvement after implementation to enhance operational effectiveness. It also includes the development of customized workflows to meet specific business needs.
KEY RESPONSIBILITIES
Requirement Gathering and Analysis
- Gather, analyze, and document business and system requirements to identify process needs and improvement opportunities.
- Translate business requirements into functional and process solutions.
Process Design and Planning
- Design and standardize workflows and implementation plans to ensure process alignment and timely delivery.
- Identify opportunities to leverage digital and AI-enabled solutions to improve efficiency.
Process Testing and Pilot Implementation
- Conduct process validation, pilot testing, and evaluate results to ensure effectiveness before full rollout.
Implementation and Execution
- Coordinate cross-functional teams to ensure successful deployment and adoption of new processes and systems.
- Support user training and prepare process documentation where required.
Monitoring and Continuous Improvement
- Monitor process performance, identify improvement opportunities, and drive optimization initiatives through automation, digitalization, and AI-driven solutions.
ESSENTIAL JOB QUALIFICATIONS
Education/Technical Skills
- Bachelor’s degree or above (all majors are welcome).
- CargoWise One
- Microsoft Office (PowerPoint, Excel, Word, Outlook)
- Flowchart and process mapping tools
- Familiarity with AI tools and technologies (e.g., AI assistants, workflow automation tools, or AI-enabled business applications) for process analysis, documentation, and operational improvement is preferred
Knowledge/ Work Experience
- Minimum 3 years of relevant experience in process design, management, or improvement within the air, ocean freight, or logistics industry.
- Familiarity with air, ocean, logistics freight is a plus.
- Experience in using or providing training for CargoWise One.
- Experience working in cross-country teams or managing international projects.
- Develop and update process training materials and operational manuals.
- Experience in identifying, evaluating, or adopting digital and AI-driven solutions to improve operational efficiency, workflow automation, or business processes is preferred
- Strong command of both written and spoken English and Chinese, with effective communication skills for collaboration across Asia-Pacific, Americas, and Europe offices.
Key Behavioral Competencies
- Strong logical thinking and problem-solving ability.
- Detail-oriented with a strong mindset toward process design and continuous improvement.
- Excellent time management skills with the ability to manage multiple tasks effectively.
- Open to learning and adopting emerging technologies, including AI-enabled solutions, to drive process innovation and business value.
Skills Required
- Bachelor's degree or above (all majors)
- Minimum 3 years relevant experience in process design, management, or improvement within air, ocean freight, or logistics
- Experience using CargoWise One (including providing training)
- Proficiency with Microsoft Office (PowerPoint, Excel, Word, Outlook)
- Experience with flowchart and process mapping tools
- Experience working in cross-country teams or managing international projects
- Ability to develop and update process training materials and operational manuals
- Strong command of written and spoken English and Chinese
- Familiarity with AI tools and workflow automation tools for process analysis and improvement
- Familiarity with air and ocean logistics freight
- Experience identifying, evaluating, or adopting digital and AI-driven solutions
What We Do
Established in 1972, Morrison Express is a privately-held company operated by a professional management team. We have successfully transformed from a Taiwan-based freight forwarder focusing on Taiwan-US route to a global player with over 2000 employees operating over 90 owned offices in America, Asia, Europe, and South America, plus more than 100 agents in 5 continents, and are still expanding rapidly in terms of revenue and corporate size. We serve an expanding list of multinational businesses, managing their air, ocean and ground freight forwarding and logistics needs on a global basis. Via our regional logistics centers — strategically located in key gateway cities across different regions — we provide highly customized, cost-effective freight consolidation, warehousing, distribution and delivery solutions that caters to our client’s most challenging business needs. We continue to invest and operate one of industry’s most sophisticated information systems, designed for today’s increasingly complex supply chain logistics. Our flexible IT solutions provide clients with the capability to integrate our shipping, warehousing and door-to-door delivery solutions with their own information systems, enabling the clients to have end-to-end supply chain visibility. Our success as a global service provider is and will continue to be driven by our team of highly dedicated and hard working individuals. Their commitment and passion to their jobs are the backbone on which we have built our organization, and this will continue to be a source of passion with which we serve our clients.
