This position, based at the Global Headquarters, is responsible for designing, optimizing, and implementing the company’s system-based operational processes. The role ensures that all processes are standardized, consistent, efficient, and compliant, while maintaining continuous monitoring and improvement after implementation to enhance operational effectiveness. It also includes the development of customized workflows to meet specific business needs.
KEY RESPONSIBILITIES
Requirement Gathering and Analysis
- Collect and analyze business and system requirements to identify process needs and improvement opportunities.
Process Design and Planning
- Design standardized workflows and developed implementation schedules to ensure process alignment and timely delivery.
Process Testing and Pilot Implementation
- Conduct process validation, perform pilot testing, and evaluate results to ensure effectiveness before full rollout.
Implementation and Execution
- Coordinate cross-functional resources to ensure successful deployment and adoption of new processes.
Monitoring and Continuous Improvement
- Oversee process performance, identify improvement areas, and implement optimization initiatives to enhance efficiency and compliance
JOB QUALIFICATIONS
Education/Technical Skills
- Bachelor’s degree or above (all majors are welcome).
- CargoWise One
- Microsoft Office (PowerPoint, Excel, Word, Outlook)
- Flowchart tools
Knowledge/Work Experience
- Minimum 2 years of relevant experience in process design, management, or improvement within the air, ocean freight, or logistics industry.
- Familiarity with air, ocean, logistics freight is a plus.
- Experience in using or providing training for CargoWise One.
- Experience working in cross-country teams or managing international projects.
- Develop and update process training materials and operational manuals.
- Strong command of both written and spoken English and Chinese, with effective communication skills for collaboration across Asia-Pacific, Americas, and Europe offices.
Key Behavioral Competencies
- Strong logical thinking and problem-solving ability.
- Detail-oriented and precise, with a strong mindset for process design and improvement.
- Excellent time management skills; able to handle multiple tasks efficiently.
- A strong team player with effective cross-functional collaboration skills, while also capable of working independently.
Skills Required
- Bachelor's degree or above
- Minimum 2 years of relevant experience in process design, management, or improvement
- Experience in using or providing training for CargoWise One
- Strong command of both written and spoken English and Chinese
What We Do
Established in 1972, Morrison Express is a privately-held company operated by a professional management team. We have successfully transformed from a Taiwan-based freight forwarder focusing on Taiwan-US route to a global player with over 2000 employees operating over 90 owned offices in America, Asia, Europe, and South America, plus more than 100 agents in 5 continents, and are still expanding rapidly in terms of revenue and corporate size. We serve an expanding list of multinational businesses, managing their air, ocean and ground freight forwarding and logistics needs on a global basis. Via our regional logistics centers — strategically located in key gateway cities across different regions — we provide highly customized, cost-effective freight consolidation, warehousing, distribution and delivery solutions that caters to our client’s most challenging business needs. We continue to invest and operate one of industry’s most sophisticated information systems, designed for today’s increasingly complex supply chain logistics. Our flexible IT solutions provide clients with the capability to integrate our shipping, warehousing and door-to-door delivery solutions with their own information systems, enabling the clients to have end-to-end supply chain visibility. Our success as a global service provider is and will continue to be driven by our team of highly dedicated and hard working individuals. Their commitment and passion to their jobs are the backbone on which we have built our organization, and this will continue to be a source of passion with which we serve our clients.
