House Supervisor- RN

SUMMARY

Supervises operations of the med/surg unit and emergency department. Assumes accountability for ensuring the delivery of safe, high-quality, cost-effective services consistent with the needs of the hospital within budgetary guidelines. Serves as a resource person to staff, both clinically and administratively. Serves as the night shift representative for nursing management. The House Supervisor is an RN who functions globally as a support person. Coordinates utilization of resources including staff and equipment. Seeks to enhance the quality of care by acting as a consultant and mentor. Provides appropriate feedback to management regarding staff and clinical situations, as necessary. Contributes to an environment that promotes staff empowerment. Maintains awareness of applicable laws and/or regulations affecting areas of responsibility and assures compliance. Promotes a positive, professional image both internally and externally. 

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful. 

DUTIES/RESPONSIBILITIES (include but are not limited to the following)

CLINICAL EXCELLENCE/PATIENT CARE 

• Assists when needed to coordinate staffing for current and on-coming shift. Completion of assignments to provide patients with safe and efficient care, while maintaining fiscal responsibility. 
• Collaboratively coordinates the continuum of care across the multi-disciplinary team settings and serves as a resource person to staff clinically and administratively.
• Able to act as an EPIC resource for the Inpatient and ER nursing patient care areas.
• Perform data mining and analysis of patient charts as assigned by management. 
• Coordinates and/or participates in huddles for acute nursing staff. 
• Act as a Primary RN in the ER and Inpatient Departments when required.
• Openness to innovative approaches, methods or technology in the ever-changing healthcare setting and helps promote this to all collaborators.
• Assesses the needs of patients and families, providing appropriate teaching and making the necessary referrals to provide continuity of care. 
• Provide a positive customer experience by involvement and resolution of customer concerns.
• Assumes leadership role in case of security events (i.e., weather, fire, threats, etc.) and will follow incident command procedure if needed. 
• Effectively apply technical knowledge to problem solve and function as a role model and resource person for other staff members.
• Assists with the development and updating of policies and procedures.
• Participate in staff education planning and teaching. 
• Assists orientation of new employees.
• Conducts house-wide rounds.
• Display and promote company values
• Other duties as assigned

PATIENT EXPERIENCE AND PATIENT SAFETY

• Completes and/or assists staff with the completion of occurrence reports (CRM) at the time of the occurrence in the Hospital Portal 
• Completes the end of shift report at the conclusion of each shift and conducts face-to-face hand off with the on-coming staff. 
• Provides service recovery, as necessary. 
• Will be assigned specific performance improvement indicators, chart audits and other components for the Quality Improvement program. 

HOUSE SUPERVISOR LEADERSHIP

• Participates in EMTALA chart audits and EMTALA education for staff. 
• Assists with the development and provision of education for staff. 
• Leads/ensures completion of competency verification for all nursing staff based on recommendations of nursing leadership

SKILLS AND ABILITIES

• Demonstrates teamwork by working cooperatively with others on a team both internally within the department assigned and outside departments.
• Manages change by showing the ability to demonstrate support for innovation and for organizational changes needed for performance improvement.
• Demonstrates a consistent positive customer experience on a daily basis
• Demonstrates critical and analytical thinking skills by a logical, systematic, sequential approach.
• Ability to identify, assess, evaluate, mitigate, monitor and control clinical risks
• Demonstrates clinical and technical expertise in their area of licensure, certification or experience.
• Effective Team Dynamic skills including problem solving and conflict resolution
• Strong written and verbal communication skills with prevalent professional demeanor
• Ability to manage sensitive and confidential situations and documentation
• Supports and drives    goals of the Company
• High ethical standards
• Initiative-taking

• Supervisor or Leadership skills 

EDUCATION AND/OR EXPERIENCE

• Graduate of an accredited nursing program.
• Minimum of 3 years as a Registered Nurse (RN) in an acute care setting, preferably in Emergency Services 
• Current licensure as a registered nurse in the State of Iowa 
• Supervisor experience preferred 
• BLS certification 
• ACLS, PALS, NRP, and TNCC required or willingness to complete within 12 months of hire