In-House Amadeus GDS Specialist - AI Travel Innovation

Location: Barcelona, Spain

Team: Product

Type: Full-time

Acai Travel is revolutionizing the travel industry by empowering leading Online Travel Agencies (OTAs) and Travel Management Companies (TMCs) with cutting-edge AI solutions. Our product streamlines customer interactions, automates workflows, and delivers deep insights—making our clients faster, smarter, and significantly more efficient. Explore our transformative solutions at www.acaitravel.com.

Founded by industry veterans who successfully sold their previous company to American Express Global Business Travel (AmexGBT), Acai recently secured a $4.5 million funding round, underscoring the exceptional value of equity for our team.

At Acai, you'll join a talented, collaborative team driven by innovation, personal growth, and mutual support. Our culture prioritizes deep personal transformation alongside business success, ensuring every team member thrives professionally and personally.

If you're eager to shape the future of travel technology within an inspiring, growth-focused community, Acai Travel is your next adventure.

We’re looking for a highly skilled in Amadeus GDS Specialist to join our team. In this role, you’ll apply your deep expertise in GDS systems to help us design, validate, and refine AI-powered tools that travel agents would to use.

You’ll collaborate closely with Product Managers and Engineers, playing a vital role in shaping the accuracy, reliability, and practicality of Acai’s travel solutions.

• Serve as the subject matter expert on Amadeus GDS system

• Translate common workflows, commands, and booking, changes and cancellation scenarios into product insights.

• Collaborate with engineers to align AI behavior with real-world GDS outputs

• Review and validate AI-generated results related to ticketing, pricing, exchanges, and refunds

• Identify logic errors, inconsistent results, and opportunities for improvement

• Document and prioritize feedback for continuous refinement

• Bring travel industry best practices and edge cases into product conversations

• Educate internal teams on leisure and corporate travel nuances

• Help create robust systems that mirror the day-to-day needs of OTAs and TMCs

• Demonstrated expertise in Amadeus GDS, particularly cryptic mode

• 3+ years of experience at a travel agency, OTA, or TMC

• Strong working knowledge of the end-to-end booking process, including refunds and exchanges

• Meticulous attention to detail and commitment to accuracy

• Ability to communicate clearly with technical and non-technical stakeholders

• While you’re an expert in traditional travel tools, you’re genuinely excited about transitioning into the AI and tech industry

• Knowledge of other GDS systems like Sabre or Travelport + (Galileo)

• Familiarity with NDC workflows and content

• Experience with CRM tools such as Zendesk, Genesys, or Kustomer

• Exposure to both leisure and corporate travel

• Previous experience in QA or AI product testing

• Knowledge of Travelfusion or other aggregators

• Work in a high-impact role that directly contributes to the growth and success of our business

• Be part of a fast-growing, VC-backed startup transforming the travel industry with AI

• Thrive in a hands-on, startup culture where your work directly influences outcomes

• Join a growing global team that values speed, ownership, and practical creativity

• Compensation: 30K Euros + Equity

• Private medical insurance

• Company offsites to unique destinations (mix of work and leisure)

• Enjoy free drinks (coffee, tea, beer) in our vibrant co-working space in Barcelona near Glories.

• Legal work authorization in Spain.