Hospitality Supervisor

Description

The Hospitality Supervisor is responsible for leading the front of house operation with excellence, consistency, and a strong sense of hospitality while also supporting sales growth, administrative coordination, and compliance with company standards and workplace expectations. This role oversees daily service execution, front of house scheduling, staff coaching, guest relations, service training, and selected administrative functions while supporting the Managing Partners and Chef with operational coordination across the business. 

This position reflects a hospitality centered approach rather than a traditional restaurant manager model. The ideal candidate understands that in an elevated environment, service is not secondary to the food. It is part of the product. This individual is expected to help create an experience that feels polished, intentional, warm, and worthy of the restaurant’s pricing and brand, while also helping drive guest frequency, check growth, and neighborhood loyalty.

This role is ideal for someone who is eager to demonstrate what they can do and ready to grow in a hospitality environment. Prior experience is not required, but the successful candidate must have the competencies needed to perform the essential functions of the job, along with a strong commitment to service, professionalism, teamwork, and guest experience.

Requirements

Front of House Leadership

• Lead and oversee day to day front of house operations, including hosts, servers, support staff, bar service support, and overall dining room flow 
• Serve as the point person for front of house execution during service 
• Ensure the dining room operates with professionalism, pace, warmth, attention to detail, and strong guest engagement 
• Ensure the bar is appropriately staffed and consistently delivers exceptional service 
• Help create and sustain a culture rooted in hospitality, accountability, professionalism, and pride 
• Maintain visible floor leadership and model service behaviors expected of the team 

Guest Experience and Hospitality

• Model elevated hospitality and ensure guests feel welcomed, valued, recognized, and cared for throughout their experience 
• Interact with guests regularly to build relationships, resolve concerns, support guest retention, and strengthen loyalty 
• Handle guest recovery issues with professionalism, sound judgment, urgency, and discretion 
• Help establish and reinforce service language, greeting standards, table touch expectations, and farewell standards 
• Ensure the guest experience consistently reflects the restaurant’s concept, pricing, and brand promise      

Sales and Business Development

• Support sales growth by helping  drive repeat business, guest loyalty, and elevated service that encourages increased spend 
• Coach team members on suggestive selling, menu confidence, beverage knowledge, and hospitality based sales techniques that feel natural rather than scripted 
• Partner with leadership on strategies to increase covers, average check, special event participation, and neighborhood awareness 
• Help identify opportunities for local outreach, community relationship building, and guest engagement initiatives that strengthen the restaurant’s visibility and reputation 
• Support execution of promotions, special programming, tastings, community events, and other revenue driving initiatives 
• Review service trends, guest feedback, and operational observations to identify opportunities to improve both experience and sales performance 

Scheduling and Staffing Coordination

• Prepare and manage front of house schedules based on business levels, seasonality, events, and labor goals 
• Adjust staffing levels as needed  while maintaining service standards and labor discipline 
• Partner with leadership on coverage planning, staffing needs, and shift readiness 
• Monitor attendance, punctuality, and front of house staffing reliability 
• Help ensure the team is deployed effectively to support both the guest experience and business needs 

Training and Service Standards

• Train, coach, and develop front of house team members on steps of service, hospitality expectations, product knowledge, sales behaviors, and professional presentation 
• Conduct pre shift meetings and daily service alignment conversations 
• Observe service execution and provide immediate coaching in the moment 
• Reinforce consistency in service standards, appearance, communication, and accountability 
• Partner with leadership to improve service systems, training tools, and operating procedures 

Administrative and Operational Support

• Support Managing Partners and Chef with communication, coordination, and execution of operational priorities 
• Help ensure front of house and back of house work together in a seamless and respectful manner 
• Maintain awareness of reservation flow, pacing, service bottlenecks, and special guest needs 
• Assist with implementation of new procedures, service refinements, and business initiatives 
• Complete or support administrative tasks such as daily logs, incident documentation, shift notes, scheduling records, checklists, payroll related support, and operational reporting as assigned 
• Support inventory awareness, ordering coordination, or other administrative follow up as requested by leadership 

HR, Policy, and Compliance Support

• Support timekeeping, documentation, and completion of assigned reports or checklists as needed 
• Help maintain compliance with company policies, service expectations, sanitation standards, safety requirements, cash handling expectations, and workplace professionalism 
• Maintain a working knowledge of company HR policies, handbook standards, attendance expectations, corrective action practices, anti harassment expectations, and appropriate workplace conduct 
• Participate in interviews, onboarding, training follow up, and performance conversations for front of house team members as requested 
• Escalate employee relations concerns, policy issues, or potential compliance matters to leadership appropriately 
• Follow applicable employment laws and support consistent administration of workplace expectations