Hospitality Services, Purcell

Position Title: Hospitality Services, Purcell

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Lodge Manager

Location of Work: Golden, British Columbia

Employee Type: Part-time, Full-time, seasonal from early-December to April

FLSA Status: Non-Exempt

Number of Positions: 2

Date of Last Review: August 11, 2022

Desired Start Date: December 2022

Company Overview

With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is in Banff, Alberta, Canada.

CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

The CMH Mission is to guide our staff and guests through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities.

Our Principles:

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for
• Balance our social, fiscal, and environmental responsibilities.

Position Overview

Hospitality Services staff take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills.

This is a seasonal job opportunity. The CMH winter season runs from December to April. Hourly rate of pay is offered working an average of 25-40 hours per week depending on operational needs. The position will start at 12pm daily.

Essential Duties and Responsibilities

• Efficiently manage cleaning responsibilities daily, as well as ensuring the safe handling of cleaning products.
• Execute the cleaning of all common areas of the lodge and look after laundry, cleaning washrooms, vacuuming, dusting, as well as cleaning the staff accommodation.
• Provide a professional, highly organized, and detailed hospitality experience to guest when they return from their day of heli-skiing, including supporting the culinary program with serving, clearing, and cleaning.
• Act as a leader within the hospitality department to take initiative, support staff, and assist the Lodge Manager with additional duties.
• Support the ski program by assisting with radio duty and rescue response.
• Follow OH&S, food safe, and WHMIS best-practices.
• Support guests in the field program, as needed.

Minimum Qualifications

• Food Safe Certificate.
• First aid certificate, preferred.
• Experience in hospitality.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Willingness to work flexible days and willing to assist in other roles at the lodge, as needed.
• Able to communicate in an effective and timely manner, and openly receive and act on feedback.
• Able to work as a cohesive, high-functioning team to achieve goals.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Proven ability to maintain professional working relationships with peers.
• Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.

Working Conditions

Successful staff are intrinsically motivated by a passion for hospitality and creating memorable experiences with our guests.

Work Environment:

• This job is in Golden, BC. Employees are required to find their own accommodation and drive to the lodge 5 minutes from town for work shifts.
• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate job-specific equipment on a constant basis.
• Able to work evenings, weekends, and holidays based on the needs of the business.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive hourly rate will be provided, along with 4% vacation pay. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefit eligibility after 160 days worked.
• Group Savings Plan eligibility after 160 days worked.
• Opportunities to heli-ski, as available.

**CMH is an equal opportunity employer**