Hospitality Manager

About us

Talent Garden is a leading digital skills academy in Europe, empowering individuals and organizations to thrive in the innovation ecosystem through diverse learning experiences. With online, offline, and hybrid courses, corporate programs and work and events spaces we offer an unparalleled vision to combine work life and learning.

Founded in Italy in 2011, Talent Garden has trained over 25,000 professionals in digital skills and business innovation, developed tailored corporate education programs for Fortune 500 companies, and built a network of 11 campuses in 4 countries, hosting over 4,500 innovators from startups,corporate labs, investors, and SMEs.

The role

We’re looking for a Hospitality Manager to join the team at our Calabiana
Milan campus. 

In this role, your mission will be to own the day-to-day campus operations, ensuring high service standards and a seamless member experience.

Responsibilities

• Manage opening and closing procedures of the co-working space, ensuring seamless front desk coverage and high service standards
• Manage the reception area as the operational hub of the campus, welcoming members, visitors, and partners with warmth and professionalism
• Handle calls, emails, deliveries, access cards, badges, and daily check-ins, ensuring secure and efficient access management
• Monitor supplies and maintenance needs, coordinating proactively with external suppliers and vendors
• Oversee daily service operations, including bookings and equipment setup, with attention to up-selling and member retention
• Ensure the reception area is organised, functional, and visually welcoming, enhancing warmth and brand identity through seasonal styling
• Collaborate with the rest of the team on day-to-day challenges to ensure the campus consistently looks, feels, and operates at its best
• Work closely with the City Lead and rest of the team to deliver a consistent, high-quality campus experience
• Support on-site events, including guest and speaker reception, acting as a reference point during high-attendance activities.
• Ensure the campus consistently reflects the Talent Garden experience: dynamic, inclusive, well-organized, and community-driven
• Support to create the day-to-day experience within the campus, helping create an environment that feels welcoming, energetic, and detail-oriented
• Collaborate with the City Lead on retention, occupancy, and sales-related activities, contributing to the overall growth and success of the campus
• Support to monitor the community sentiment and member satisfaction, proactively identifying opportunities to improve the campus experience

About you

Ideally, you have experience in hospitality or operations within dynamic, people-driven spaces and enjoy being at the center of an active campus, where workspaces, community life, and events coexist seamlessly throughout the day.

On top of this, you bring:

• A strong service and operations mindset, with commercial awareness and an understanding of how daily service quality supports member retention
• Strong organisational skills, with confidence using Google Workspace (especially Google Sheets) and basic familiarity with CRM tools (nice to have: HubSpot)
• Comfort coordinating suppliers and external vendors to ensure continuity and quality of on-site services
• High attention to detail and reliability in managing procedures, access, and daily operational standards
• The ability to work autonomously, take ownership of issues, and act proactively in a highly on-site, hands-on role
• Clear and professional communication skills, enabling effective interaction with members, partners, and internal teams
• A calm and structured approach to problem-solving, with confidence using ticketing systems to manage and prioritise requests
• Fluency in Italian (native level) and English, both written and spoken
• Also, you are based in Milan and available to reach our campus on a daily basis 
• Availability to coordinate hospitality activities across our Milan campuses, with Calabiana as the primary workplace and flexibility to regularly support the Isola campus when required, ensuring continuity and consistency of the member experience across both locations

Perks and benefit

• Access to all our co-working spaces across Europe.
• Free access to all our Master's courses.
• Meal vouchers and a €1,000 welfare budget to spend as you like.
• Mum&Dad policy offering (even more) flexible remote work options for expecting parents, a €1,000 bonus, and additional leave for dads to bond with their child.
• An extra 6 working days of vacation each year, on top of local regulations.
• December 24 and 31 automatically become holidays when they fall on weekdays.
• Company-provided MacBook.
• Access to discounts, events, and networking opportunities at our co-working spaces.
• P.S. We’re pet-friendly, so you’re welcome to bring your furry friend to work!

Selection process

Submit your application. Send us your CV and feel free to showcase your personality. If you prefer a creative format, go ahead.

Response time. We’ll get back to you within 10 days if we’re a match. If not, we’ll still do our best to notify you promptly.

Initial video call. An initial video call with our Talent team will be scheduled to assess cultural fit. Make sure to check out our company page beforehand.

Next steps. For this role, there will be a couple of interview rounds, one of which will include an in-person meeting at our Milan campus.

Final step. The last stage in the process is a call with our CEO/Founders.

At Talent Garden, diversity is our strength. We're committed to a safe, inclusive environment, welcoming applicants regardless of background. While we set high standards, we encourage individuals, especially women, not to let the fear of not being a perfect fit hold them back. We prioritize talent over traditional qualifications and invite passionate individuals to apply. Your unique strengths could make a valuable contribution to our team!

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