Hospitality Coordinator

This Is How We Fly:

At JSX, we’re not just a lifestyle carrier—we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As a Hospitality Coordinator at JSX, you will help keep hospitality programs organized, communicated, and executed consistently across our growing network. You’ll provide administrative and project coordination support to the VP of Hospitality and broader team while helping track customer experience insights, support VIP movements, and contribute to initiatives that shape our elevated service standards.

This role is based in Dallas, TX and requires on‑site work 4 days per week. Candidates must be local to the DFW area to be considered, as relocation assistance is not available. 

A Day in the Life:

Your day will be fast-paced and detail-oriented, centered around keeping hospitality initiatives running smoothly and ensuring leadership and station teams stay informed and aligned. Additional responsibilities include:

• Providing administrative support including scheduling meetings, maintaining trackers, and organizing departmental documentation.
• Supporting hospitality projects, initiatives, and cross-functional requests as needed.
• Compiling and tracking customer satisfaction metrics such as Net Promoter Score (NPS) and helping identify experience trends.
• Preparing summaries of customer feedback to support service improvements.
• Coordinating VIP customer movements and communicating service expectations across stations.
• Maintaining internal documentation related to VIP activity and hospitality initiatives.
• Assisting with preparation and distribution of hospitality communications, briefs, and updates.
• Providing coordination support for cross-department hospitality programs and initiatives.

Why You'll Love This Role:

• Make an Impact on Experience: Your work directly supports initiatives that shape the elevated JSX Customer journey.
• Build Operational Insight: Gain exposure to network-wide hospitality strategy and execution.
• Collaborative Environment: Partner with leaders and Crewmembers across multiple departments.
• Variety in Your Day: Balance administrative coordination, analytics support, and project work.
• Grow Your Career: Develop foundational skills in aviation hospitality operations and program coordination.

What Makes a Successful Hospitality Coordinator? 

We’re looking for someone who is:   

• Organized: You manage multiple priorities and deadlines with structure and discipline.
• Detail-Oriented: You ensure communications, data, and logistics are accurate and complete.
• Collaborative: You build strong working relationships across stations and corporate teams.
• Service-Focused: You care deeply about delivering a seamless, elevated Customer experience.
• Reliable: You follow through on commitments and maintain strong accountability.
• Entrepreneurial: You take ownership, act decisively, and continually seek to improve.

Required Education & Experience:

• In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment.

• Undergraduate degree in Business, Hospitality Management, or related field.

• Experience supporting teams or projects in a customer service or hospitality-focused environment.

• Strong organizational and communication skills.

• Proficiency in Microsoft Office Suite and comfort learning internal systems.

Preferred Qualifications:

• Travel, aviation, or hospitality industry experience.
• Experience supporting high-touch customer service environments or service programs.

Important Safety and Security Requirements:

All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for:

• Monitoring the operational environment and reporting safety risks in real time

• Ensuring compliance with updated policies, alerts, and regulatory guidance

• Maintaining personal readiness for safety-sensitive duties

• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Pay & Perks:

Compensation is $24.00 - $26.50/hour. This was established after performing market research and is aligned with our approach to compensation.

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Duties and responsibilities may change based on operational needs, regulatory requirements, or business priorities.

JSX is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.