Hospitality and Events Director

Posted 22 Days Ago
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Manheim, PA, USA
In-Office
Senior level
Other
The Role
Lead and scale LCBC's events function by building strategy, systems, and a team. Serve as a hospitality consultant across ministries, oversee all-church and external events, manage vendor/contract/budgets, recruit and develop staff and volunteers, and ensure consistent, on-brand guest experiences.
Summary Generated by Built In

Reports to: Central Director of Ministries

Hours Commitment: 40–45 hours per week 

 Objective:  

The Hospitality and Events Director leads LCBC’s events function at an organizational level building the strategy, systems, and team that make excellent events possible across every ministry and campus. This is a leadership role, not a coordination role. The right person isn’t the one doing everything; they’re the one building the infrastructure so the right people can do everything well. 

The Hospitality and Events Director serves as a strategic partner to the Guest Experience team and a hospitality consultant across all of LCBC setting the standard, deploying the right frameworks, and ensuring that every event, whether all-church or ministry-specific, reflects who we are. 

Personal Qualifications

  • Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices. 
  • Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
  • Be a leader who is:
  • Focused: Work hard with urgency and intensity
  • Collaborative: Bring others into your work, give and ask for feedback
  • Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
  • Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
  • Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:

    Lead the Events Function Organizationally 

    • Lead and champion the strategy for how LCBC does events- defining the standard, building the playbooks, and holding the organization to them. 

    • Contribute to the Annual Strategic Calendar so ministries and leadership have full visibility and can plan with confidence. 

    • Sit at the strategic planning table for the Guest Experience team, contributing to ministry-wide planning, priorities, and decisions. 

    • Build and maintain event frameworks, best practices, and documentation that allow LCBC to scale its event quality without relying on any one person. 

    • Work with Communications, Design, and other central teams to ensure all-church events are well-represented and organizationally supported. 

    • Oversee the Special Events processapproving and monitoring events, ensuring contracts and certificates of insurance are obtained when required. 

     

    Lead and Develop the Events Team 

    • Recruit, develop, and lead the team of peoplestaff and volunteersresponsible for event execution, equipping them to own their roles fully. 

    • Coach team members so they can run events independently at a high level not so they can assist the director. 

    • Build volunteer teams for major events, ensuring each person is equipped, empowered, and clear on their role. 

    • Coordinate and assist in preparation for All Staff Meetings and other appropriate organizational gatherings, enabling other leaders to plug and play rather than manage logistics. 

     

    All-Church & Externally Hosted Events 

    • Provide strategic oversight and leadership for LCBC’s all-church events — including All Access, Global Leadership Summit, Grow Leader, and Vision Nights etc ensuring execution is delegated and owned at the right level. 

    • Partner and coordinate with the Advantage for appropriate onsite events hosted at LCBC. 

    • Serve as the primary contact for external organizations LCBC hosts, overseeing the experience from first contact through final follow-up. 

    • Lead vendor relationships, contract negotiations, catering coordination, and event budgets. 

    • In partnership with the Experience Team, serve as a Summit Point Leader and liaison for the Global Leadership Summit, managing all communication and planning so Guest Experience Directors can focus on leading their locations. 

    • Participate and lead in Generosity Initiative planning alongside the broader team, owning the logistics and overall guest experience for dinners, retreats, and half-day retreats. 

    • Serve as the organizational lead for outside groups bringing conferences into LCBCGrowLeader, etc.), acting as host, communicator, and experience owner. 

     

    Consult and Equip Across Ministries 

    • Serve as a hospitality consultant to ministry teams- including Student Ministry, Young Adults, Kids, and others helping them think through the guest experience at events like camps, retreats, and ministry specific gatherings. 

    • Provide a clear framework and set of best practices that any ministry can apply to create warm, well-run, on-brand eventswithout removing ownership from the ministry leading them. 

    • Help ministries think through logistics, environment, volunteer deployment, and attendee flow so that every LCBC connected event reflects our culture and values. 

    • Know when to lead versus when to advisethe goal is to raise the floor for every ministry, not to create dependency on the Events Director. 

     

    Budget & Operational Stewardship 

    • Lead the budget planning and submission process for events within the Guest Experience ministry. 

    • Ensure all events are resourced and run with financial integrity, maximizing ministry impact within set parameters. 

    • Performs miscellaneous job-related duties as assigned. 

Required Skills:

    • Proven leadership experience in event planning and production at an organizational scale with a track record of building teams, not just running events. 

    • Strong strategic and systems thinkingable to build scalable frameworks that others can execute consistently without being led step by step. 

    • High hospitality IQunderstands the full guest experience arc and can translate that instinct into training, processes, and culture. 

    • Cross-functional leadership and consulting skillsable to influence and elevate ministry teams without creating dependency or bottlenecks. 

    • Strong project management capabilities, including the ability to hold multiple event timelines across teams simultaneously. 

    • Vendor and contract management experience, including venues, catering, and external partners. 

    • Strong oral and written communication skills; comfortable presenting to and aligning with senior leadership. 

    • A developed leadership philosophy- knows when to lead from the front, when to coach, and when to step back. 

    • High EQ- brings a steady, grounded presence that sets the tone for those around them; able to maintain excellence and a quality experience without projecting urgency or anxiety onto the team. 

Benefits We Offer:

    • Competitive medical, dental and vision coverage  

    • Retirement plan contribution and employer match  

    • Generous and immediate paid time-off 

    • Annual counseling benefit  

    • Flexible schedules  

    • Casual dress  

    • Quarterly professional and spiritual development days  

    • Intentional investment in personal and professional development 

Evaluation: 

The Events Director will meet regularly with their supervisor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year. 

Skills Required

  • Have a personal relationship with Jesus and demonstrate ongoing spiritual growth
  • Support LCBC's mission, ministry philosophy, priorities, and beliefs
  • Be an LCBC Partner, or willing to become one within 60 days of employment; regularly attend and participate at LCBC
  • Proven leadership experience in event planning and production at an organizational scale, with track record of building teams
  • Strong strategic and systems thinking; able to build scalable frameworks and playbooks
  • High hospitality IQ with ability to translate guest experience into training, processes, and culture
  • Cross-functional leadership and consulting skills; influence ministry teams without creating dependency
  • Strong project management capabilities, able to manage multiple event timelines concurrently
  • Vendor and contract management experience, including venues, catering, and external partners
  • Strong oral and written communication skills; comfortable presenting to and aligning with senior leadership
  • A developed leadership philosophy and high emotional intelligence
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The Company
280 Employees
Year Founded: 1986

What We Do

LCBC (Lives Changed By Christ) is a non-denominational church based in Pennsylvania with multiple locations. Its mission is to introduce people to Jesus and help them fully follow him. The church offers a unified experience of music and teaching across its various campuses and online platforms, focusing on community, faith exploration, and personal growth for individuals and families.

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