VCA Arroyo Animal Hospital is a progressive, general practice in Lake Forestl, CA, offering a full range of veterinary services for pets across Orange County and the surrounding region.
We are seeking a Hospital Manager to join our team. This key leadership role requires someone with strong interpersonal and organizational skills who can help us continue delivering exceptional patient care and outstanding client service.
About the Role
Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the hospital's daily operations. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service.
You’ll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.
Key Responsibilities
- Lead and support the veterinary, technical, and client service teams in achieving hospital goals
- Foster a strong hospital culture focused on quality care and client satisfaction
- Partner with the Medical Director to develop and implement operational goals and hospital policies
- Manage hiring, performance reviews, and team development, with support from Regional leadership
- Monitor hospital finances, budgeting, and KPIs to ensure long-term success
- Ensure compliance with company policies, safety standards, and local regulations
- Help maintain a positive and engaging work environment for all team members
Qualifications
- 5+ of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
- Proven ability to hire, coach, and develop high-performing teams
- Familiar with marketing, client engagement, and driving business growth
- Strong communicator—clear, empathetic, and confident across all levels
- Skilled at juggling priorities in a fast-paced, service-oriented environment
- Passionate about people, pets, and building a positive workplace culture
Pay Range & Benefits
We offer a variety of compensation models that provide flexibility and reward your strengths. The annualized base salary for this position typically ranges from $75,000 to $85,000, based on experience and credentials.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.Skills Required
- 5+ years of experience managing teams and overseeing business operations, including budgeting, KPIs, and staffing
- Ability to hire, coach, and develop high-performing teams
- Familiarity with marketing, client engagement, and driving business growth
- Strong written and verbal communication skills, including clear, empathetic, and confident communication
- Ability to manage competing priorities in a fast-paced, service-oriented environment
- Passion for people, pets, and building a positive workplace culture
What We Do
VCA Animal Hospitals is a national family of hometown animal hospitals providing primary, specialty, urgent, and emergency veterinary care. Serving more than four million pets each year, VCA invests in training, technology, and world-class medicine while supporting continuing education for its teams. With tens of thousands of associates—including thousands of veterinarians and credentialed technicians—the company focuses on improving pet health and strengthening local communities.
