Hope House Shelter Navigator

Hope House, a Preble Street low-barrier shelter located in Bangor, Maine, provides shelter and intensive services to individuals experiencing homelessness in a 24-hour trauma-informed environment grounded in social work best practices.

The Hope House Shelter Navigator is responsible for maintaining the safety of Hope House residents and for skills building activities, daily living skills support, crisis intervention, and coverage activities during shifts. This position ensures the collection, documentation and reporting of information and data as required; and works as a member of the Hope House team to support and achieve outcomes aligned with program goals and the agency mission.

Population Served: Individuals who are experiencing homelessness.

Schedule: Sunday- Thursday, 2:00pm -10:30pm

High school diploma or equivalent. Preferred: Bachelor’s degree in social work or related field of study and experience in direct service provision to people experiencing homelessness, or comparable combination of education and relevant experience.

• Understanding of the Preble Street mission, harm reduction, and social and economic justice including the role of policy advocacy throughout all programs and positions.
• Understanding and positive regard for individuals experiencing homelessness and/or living in poverty.
• Familiarity with relevant community resources.
• Understanding of low-barrier services and related challenges

Compensation and BenefitsThe hourly rate of pay for this full-time (40 hours/week) position is $23.12 per hour. As a direct service position in a 24/7 program, this position is eligible for shift differentials of $1.00 per hour for all hours actually worked between the hours of 7:00am and 10:00pm or $2.00 per hour for all hours actually worked between the hours of 10:00 pm and 7:00 am.

Generous paid time off, insurance, and retirement plan benefits include:

• 160 hours (4 weeks, accrued) vacation time, 96 hours (12 days, accrued) sick time, 32 hours personal time, 12 Paid Holidays
• Health insurance w/ 100% employer-paid option; Dental insurance w/ 100% employer-paid option; Vision insurance; Employer-paid life and disability insurance
• 403(b) retirement plan w/ employer match

To Apply:We encourage applicants to apply via Preble Street’s website employment page. Applications (resume and cover letter, preferred) may also be emailed to [email protected] or mailed via USPS mail to Preble Street Human Resources, 55 Portland Street, Portland, ME 04101. Please note that automatically generated confirmations of receipt will be sent in response to applications sent via email. Only those candidates selected for interviews will be otherwise contacted.

If you need assistance or accommodation in the application process, please contact us at [email protected].

Preble Street, a 501(c)(3) nonprofit agency, has been working since 1975 to provide best practice social services that meet urgent needs and end hunger and homelessness for individuals and families in Maine living in poverty.

Preble Street is an equal opportunity employer. We value diversity and are committed to equity and inclusion in our workplace. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local law.

Preble Street recognizes that Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, LGBTQ2IA+ people and women are less likely to apply for jobs if they don’t believe they meet every qualification described in a job posting.

Our hiring process recognizes the value of various lived experiences and backgrounds when assessing candidates