We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.
You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.
What you will doClient Management & Discovery
- Act as the primary point of contact for new implementation clients
- Lead requirements review meetings to confirm client needs, objectives, and scope
- Translate business requirements into clear delivery briefs for implementation specialists
Project Management
- Own the end-to-end implementation plan, timelines, and milestones
- Coordinate and oversee one or more Implementation Specialists
- Manage risks, scope control, and client expectations
- Ensure implementations are delivered on time and to agreed standards
Oversight & Quality Assurance
- Review and sign off on query builds, channel setups, dashboards, and reports
- Ensure consistency and best practice across all client implementations
Training & Enablement
- Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions
- Ensure clients are confident and ready for handover post-implementation.
Requirements
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite
- Strong experience delivering Hootsuite implementations in a client-facing role
- Proven project management experience
- Excellent stakeholder management and communication skills
- Ability to manage multiple implementations and delivery resources concurrently
- Comfortable overseeing technical delivery without necessarily doing all configuration yourself
- Hootsuite certification(s)
- Experience managing delivery teams or freelancers
- Familiarity with implementation frameworks, SLAs, and onboarding playbooks
Benefits
Convosphere is an independent, growing business. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business - as our business grows so will your role enabling you to progress your career swiftly.
- Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
- We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.
You can find out more about us and what we do at https://convosphere.com/.
Skills Required
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite
- Strong experience delivering Hootsuite implementations in a client-facing role
- Proven project management experience
- Excellent stakeholder management and communication skills
- Ability to manage multiple implementations and delivery resources concurrently
- Comfortable overseeing technical delivery without necessarily doing all configuration yourself
- Hootsuite certification(s)
- Experience managing delivery teams or freelancers
- Familiarity with implementation frameworks, SLAs, and onboarding playbooks
What We Do
Through human-led social data analysis across 100+ languages, and with offices around the world, we deliver deep consumer insights that bring our global clients closer to local audiences. Agencies and Enterprises of all shapes and sizes rely on us for our global and multilingual social listening expertise, and the advantage this brings to their business. With clients across a wide range of sectors, we specialise in Pharma & Life Sciences, FMCG, Consumer Electronics and Entertainment. Having our teams on the ground around the world gives us unprecedented access to local data sources in hard-to-reach markets, and the team skilled in generating social intelligence to deliver truly actionable insights at a global scale. As a social-first insights agency, we recognise that the value of global social listening lies in the impact data driven-decisions can make – and the cultural relevance required to make them actionable. Our approach ensures we do not apply truisms across all markets; rather than trying to fit data into a templated set of predefined results, our methodology allows for new discoveries and nuanced cultural and linguistic differences to emerge. Combined with the experience and capability of our analysts, who combine a passion for cultural trends with unmatched expertise in the latest technologies, this breadth of data provides a significant depth of insight that goes beyond positive and negative sentiment. Gaining a deeper layer of understanding and putting it in context allows our clients to better understand the concerns and preferences of their stakeholders to create more effective strategies and communications. We can deliver a little or a lot according to our client’s business needs, from running global social listening projects to providing strategic recommendations across multiple markets, channels or platforms, including owned social platform analytics and additional datasets to put social conversations in context
