The Role
Leads and performs homecare scheduling operations, supervises scheduling staff, fills open shifts, resolves call-offs and conflicts, and matches caregivers to client needs. Monitors workforce utilization, overtime, service gaps, and scheduling metrics while maintaining accurate records. Handles urgent staffing issues, communicates schedule changes, supports payroll and billing accuracy, and ensures compliance with company policies, labor laws, payer requirements, and care plans. The role is in-office in Honolulu, Monday through Friday, with after-hours and weekend on-call availability.
Summary Generated by Built In
Who We Are: Ho’okele Homecare is dedicated to helping seniors live well at home. For over 20 years we have continued to grow and evolve, earning numerous awards, including the 2026 Home Care Pulse Award for Employer of Choice. Our success is due to the awesome people who make up our team. We are proud to have a supportive, team-oriented work environment, enhanced by our innovative in-house technology.
The Role:
Ho’okele is growing and looking to add an amazing Scheduling Manager to our team. The Scheduling Manager supervises and performs scheduling operations across traditional hourly and Vivia task-based services. This role leads scheduling staff and ensures clients receive timely, reliable coverage by effectively matching caregiver skills, availability, location, and capacity with client needs. Our ideal candidate is a friendly, motivated and enthusiastic individual who will provide exceptional customer service and support to both our clients and staff through a fast paced environment.
In-Office working Location: 820 Mililani St, Honolulu, HI 96813
Schedule - Monday through Friday from 8:30am-5pm
Pay Rate: $26-$30/hr
Your day will consist of:
In-Office working Location: 820 Mililani St, Honolulu, HI 96813
Schedule - Monday through Friday from 8:30am-5pm
Pay Rate: $26-$30/hr
Your day will consist of:
- Leading and managing the scheduling function while actively performing caregiver scheduling, supporting the scheduling team, and ensuring client needs are met through effective coordination of caregiver availability, skills, care requirements, and geographic coverage.
- Managing staffing coverage by proactively filling open shifts, addressing call-offs, resolving scheduling conflicts, and ensuring continuity of care. Communicate schedule changes promptly and professionally with clients, families, and caregivers.
- Matching caregivers with clients based on skills, experience, compatibility, care needs, and geographic location.
- Monitoring scheduling performance and workforce utilization, including overtime, open shifts, service gaps, and other key metrics, while identifying opportunities for improvement.
- Responding to urgent staffing challenges, emergencies, and last-minute schedule changes with professionalism, sound judgment, and a solutions-focused approach.
- Maintaining accurate scheduling records and documentation, including caregiver availability, client information, service notes, and communication logs.
- Ensuring compliance with company policies, labor laws, payer requirements, and client care plans while supporting consistent, high-quality service delivery.
- Supporting payroll and billing accuracy through visit verification, reconciliation, and related administrative tasks.
Requirements:
Minimum Qualifications
- High school graduate or equivalent
- Customer service experience and enjoys working with people
- Prior managerial or supervisory experience, preferably in scheduling, staffing coordination, customer service, healthcare, home care, or another service-based environment
- Excellent communication skills, both verbal and written
- Strong problem solving skills and critical thinking skills
- Available for after hours and weekends on an on-call basis
- Ability to multitask, prioritize, and remain organized in a fast-paced environment with rapidly changing client, caregiver, and operational needs
- Detailed oriented and organized to ensure accuracy.
- Ability to use discretion and independent judgment
- Ability to use multiple software platforms, including scheduling systems, employee portals, Microsoft Office, mobile applications, and other technology tools needed for daily operations
- Strong interpersonal skills and ability to collaborate effectively with various departments throughout the organization
- Two years’ experience in health care related field
- Experience with home care scheduling
Benefits:
- Paid Time Off (PTO)
- Positive work environment and supportive team
- Discounted car rentals
- Flex spending account
- Group term life insurance
- Health Insurance
- 401k
- Supplemental Insurance
- Discounts on movie tickets and other local vendors
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- High school diploma or equivalent
- Customer service experience
- Prior managerial or supervisory experience, preferably in scheduling, staffing coordination, customer service, healthcare, home care, or another service-based environment
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking skills
- Availability for after-hours and weekend on-call duties
- Ability to multitask, prioritize, and remain organized in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to use discretion and independent judgment
- Ability to use multiple software platforms, including scheduling systems, employee portals, Microsoft Office, mobile applications, and other technology tools
- Strong interpersonal skills and ability to collaborate with multiple departments
- Two years of experience in a healthcare-related field
- Experience with homecare scheduling
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The Company
What We Do
Hookele Home Care provides personalized in-home care services for seniors and individuals with disabilities, focusing on safety, independence, and excellence through compassionate staff and innovative technology.
