Role Overview
This is a senior Hogan IDS support and problem management role supporting deposit applications. We're looking for someone who can investigate production issues, perform root cause analysis, advise development teams, and serve as a trusted subject matter expert. This is not a hands-on application development role and not a Java-focused position.
Diagnose unknown issues quickly
Understand system behavior across multiple applications
Determine what failed and why
Restore service rapidly
Document resolutions
Recommend preventive improvements
Share knowledge with junior team members
Act as a subject matter expert
Advise Change-the-Bank development teams
Help determine solution approaches
Explain complex Hogan behaviors
Provide guidance more often than writing code
Required Qualifications
Bachelor’s degree in a relevant field (or equivalent combination of education, certifications, and experience in lieu of a degree).
Strong Hogan experience
Ability to support critical production systems
Fit within a very high-performing team culture
Advanced troubleshooting ability
Creative problem-solving skills
Deep Hogan system expertise
Capability to operate within a mission-critical environment
Production support in critical banking systems
Deep Hogan IDS experience
Deposits domain expertise
Strong mainframe background
COBOL
JCL
CICS
VSAM
Working knowledge of DB2
Production support experience
Incident management experience
Root cause analysis experience
Exceptional problem-solving skills
Preferred Qualifications
Experience supporting multiple Hogan applications
Banking core deposits knowledge
Ability to mentor junior staff
Strong communication skills
Ability to work independently during major incidents
Location: Phoenix, AZ
About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com
Skills Required
- Bachelor's degree in a relevant field, or equivalent education, certifications, and experience
- Strong Hogan IDS experience
- Production support experience in critical banking systems
- Deposits domain expertise
- Strong mainframe background
- COBOL experience
- JCL experience
- CICS experience
- VSAM experience
- Working knowledge of DB2
- Advanced troubleshooting and creative problem-solving skills
- Incident management experience
- Root cause analysis experience
- Experience supporting multiple Hogan applications
- Banking core deposits knowledge
- Ability to mentor junior staff
- Strong communication skills
- Ability to work independently during major incidents
What We Do
Techstra Solutions is a certified woman-owned consulting firm that provides strategy, technology and implementation support to large organizations undergoing digital and talent transformation. The rapid pace of technology innovation required to remain competitive, juxtaposed with the slow rate of change in many organizations, causes most to struggle. To be successful companies must drive new ways of working including the use of technology/analytics and new skillsets (hard/soft) deep into their culture so that they are able to rapidly and continuously react to change. They must also apply new approaches that empower their employees, ensuring its sustainability. At Techstra Solutions we focus on four key areas, otherwise known as the 4 A’s: Automation (Robotic Process Automation (RPA)/Intelligent Automation), Analytics (Reporting/Analytics/AI/ML), Application Modernization (Cloud, Mobility, etc), and Agile-based solutions (DevOps).
