Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours
OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.
Job SummaryWe are seeking an experienced HOA Assistant Manager to support day-to-day community operations and assist the HOA Community Manager with administrative, resident, and compliance-related tasks. The ideal candidate has a solid understanding of HOA operations, strong communication skills, and experience working with homeowners, board members, and vendors in a U.S.-based HOA environment.
This role is critical in ensuring smooth community operations, timely issue resolution, and excellent homeowner service.
Key Responsibilities- HOA System Management: Use the HOA platform to manage HOA violations, collections, and compliance workflows
- Violations & Collections: Track violations, send notices, maintain records, and communicate with homeowners regarding compliance and outstanding dues
- Phone & Email Support: Respond to homeowner and board inquiries with professionalism and accuracy
- Data Management: Maintain and update records, reports, and financial logs within the HOA system
- Administrative Coordination: Handle scheduling, documentation, and internal coordination for smooth operations
- Workflow Optimization: Identify opportunities to improve administrative efficiency and automate repetitive tasks
- Report Generation: Prepare and share violation logs, financial summaries, and collection reports
- Collaboration: Work closely with HOA managers, board members, and community stakeholders to ensure clear communication and policy adherence
- Compliance & Record Keeping: Ensure proper documentation of HOA policies, procedures, and legal compliance
Qualifications and Skills
- Minimum 2 years of experience in HOA or property management.
- Familiarity with HOA operations, governing documents, and community standards.
- Experience using HOA or property management software (Vantaca, CINC, AppFolio, Buildium, or similar)
- Strong written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Customer-service oriented with strong conflict-resolution skills.
- Ability to work independently in a remote environment.
- Must be currently residing in the Philippines or Latin America
- Must have a stable internet connection and remote-ready workstation
- Permanent work-from-home setup
- Ongoing training and professional development opportunities
- Collaborative and supportive work environment
- Competitive salary
Skills Required
- Minimum 2 years of experience in HOA or property management
- Familiarity with HOA operations, governing documents, and community standards
- Experience using HOA or property management software such as Vantaca, CINC, AppFolio, Buildium, or similar
- Strong written and verbal communication skills in English
- Excellent organizational and multitasking abilities
- Customer-service orientation and strong conflict-resolution skills
- Ability to work independently in a remote environment
- Current residence in the Philippines or Latin America
- Stable internet connection and remote-ready workstation
What We Do
OurAssistants provides remote staffing and outsourcing solutions, connecting businesses with skilled global virtual professionals and AI-equipped virtual assistants. It supports clients across property management, health operations, legal support, financial management, and engineering. The company matches talent to client needs, manages onboarding, and provides ongoing support, helping organizations expand capacity and improve efficiency while building high-performing remote teams without geographic limitations.
