Job title Services Engineer
Responsibilities and Job Descriptions:
- Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
- Carry out installation both On Premise & Cloud in according to procedure and process.
- Troubleshoot problems / errors encountered during installation.
- Record all problems or errors that were encountered, including its resolution, where appropriate.
- Record new customer requests as part of project handover documentation.
- Conduct User Acceptance Test, User Training as per project methodology.
- Provide Go-live support during system go live period.
- Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
- Perform other professional services duties as and when required.
- Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.• Create and proactively involve in the knowledge base best practice among the team.
Requirements
A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.
- With 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions.
- Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage.
- Knowledgeable of computer network
- Able to work outsides office hours occasionally
- Must be able and willing to travel for project implementation
- Experience in hotel industry would be an advantage
- Good command of English. Competence in other languages would be an advantage
- Please provide phone number which is accessible on Whatsapp.
Skills Required
- Minimum 2 years working experience in IT or IT project delivery
- Hands-on competence with Microsoft Windows
- Hands-on competence with Linux
- Hands-on competence with SQL
- Knowledge of computer networking
- Able to work outside office hours occasionally
- Able and willing to travel for project implementation
- Good command of English
- Provide phone number accessible on WhatsApp
- Perform L1 and L2 support duties and assist global helpdesk
- Bachelor's degree (desirable)
- Exposure to or knowledge of Amazon Web Services (AWS)
- Experience in the hotel industry
- Competence in additional languages
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
