About the role
Are you a FINRA Series 7 and Series 63 licensed professional who enjoys building relationships and helping clients navigate important life and financial events? Join Vanguard as a High Net Worth Client Case Representative supporting our Personal Investor clients.
At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” In this role, you'll help simplify complex financial processes, guide clients through major life events, and create experiences that build confidence, trust, and long-term relationships.
This role follows a hybrid work model (in office Tuesday through Thursday).
Relationship Building: Grow and nurture meaningful relationships with clients, becoming their trusted resource during pivotal moments.
Expertise and Simplicity: Take the complexity out of financial processes, ensuring clients feel confident and secure.
Autonomy and Empowerment: Enjoy the autonomy of owning the client relationship from start to finish, making decisions that best serve the client's needs.
Base salary for this role ranges from $65,000 to $80,000 based on relevant experience and licenses held. In addition, eligible candidates will receive a $20,000 licensing bonus for bringing your active Series 7 and Series 63 licenses.
Key Responsibilities
As a High Net Worth Client Case Representative, you will:
- Serve as the primary point of contact for clients navigating account onboarding, ownership changes, and other complex situations requiring dedicated support.
- Build and maintain strong, meaningful relationships with clients.
- Provide expert support during critical moments in clients' financial journeys.
- Simplify complex processes and ensure a seamless client experience.
- Foster trust and reliability through consistent, high-quality service.
- Educate clients on Vanguard's product and service offerings to enhance the client experience and fulfill investment needs.
Required Qualifications
- Active FINRA Series 7 and Series 63 licenses at time of hire.
- 1+ years of experience in financial services.
- Undergraduate degree or equivalent combination of training and experience required.
- Client service and relationship management skills.
- Excellent communication and interpersonal abilities.
- Ability to manage ambiguity and utilize resources effectively.
Preferred Qualifications
- Experience managing complex client situations or case-based service interactions.
- Experience supporting high-net-worth clients.
- Knowledge of brokerage, retirement, or investment products.
- Ability to adapt to a fast-paced, evolving environment.
This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Active FINRA Series 7 license at time of hire
- Active FINRA Series 63 license at time of hire
- At least 1 year of experience in financial services
- Undergraduate degree or equivalent combination of training and experience
- Client service and relationship management skills
- Excellent communication and interpersonal abilities
- Ability to manage ambiguity and utilize resources effectively
- Experience managing complex client situations or case-based service interactions
- Experience supporting high-net-worth clients
- Knowledge of brokerage, retirement, or investment products
- Ability to adapt to a fast-paced, evolving environment
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
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