High Needs Case Manager

Posted 7 Days Ago
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85122, Casa Grande, AZ, USA
In-Office
Mid level
Healthtech • Social Impact • Telehealth
The Role
Provide compassionate case management and advocacy for a high-need client caseload: assess needs, create care plans, coordinate services, maintain communication with clinical teams, complete required screenings and documentation, and deliver occasional evening and field-based support including driving clients when needed.
Summary Generated by Built In

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

We offer:

  • Professional development and career advancement opportunities
  • Competitive compensation
  • Medical, dental, vision insurance
  • 401k investment plan with company match
  • Generous paid time off and paid holidays
  • Tuition reimbursement
  • The opportunity to help us make a difference in the lives of the patients and communities we serve.
Qualifications

The Care Managers main purpose is to ensure their client caseload is provided with the necessary services they need, in a coordinated and effective manner. Responsible for the caring and compassionate delivery of case management, advocacy and other supportive services to ensure appropriate coordination of services for clients.

Qualifications Required:

  • HS diploma or GED plus 4 years in Behavioral Health or combined Behavioral Health education and experience to meet Behavioral Health Technician qualifications. 
  • One year case management experience strongly preferred. 
  • Ability to create plans and summaries based on client needs
  • Certification in first aid, CPR and Crisis De-escalation (training will be offered if do not possess upon hire).
  • Must be at least 21 years of age or older.
  • Possess valid drivers license with acceptable driving record and reliable transportation.
  • Prior experience in the behavioral health setting is strongly preferred.
  • Demonstrated organizational abilities to maintain communication, coordination, and connections with clinical team participants.
  • Willingness to work evenings as needed.
  • Desire and capacity to maintain time-management and organization while working in fast-paced, hands-on work environment.
  • Must obtain and maintain a fingerprint clearance card and pass a pre-employment drug and background check.
  • Have a Tuberculosis screening test and provide evidence of freedom from infectious tuberculosis prior to providing services and additional TB testing or screening questionnaires will be performed annually.
  • CPR/First Aid Certification, training will be provided if the candidate does not possess active certification.
  • Possess the physical, mental, and cognitive ability to perform specific clinical and/or tasks required by the position without posing a direct threat to the safety and security of patients.

Mental and Emotional

  • Ability to prioritize workload.
  • Sound judgment and decision-making ability
  • Ability to maintain calm, non-defensive, supportive attitude during difficult interactions.
  • Demonstrate excellent verbal communication skills.
  • Ability to analyze variables and situations.
  • Ability to resolve problems, handle conflict and make effective decisions under pressure.
  • Ability to think on his/her feet in the public spotlight.

Physical

  • Long periods of sitting, ability to bend, lift and carry up to 50 pounds.
  • Able to operate phone, Fax, copier, and a computer.
  • Able to operate Agency vehicle.

Qualifications Preferred

  • Bilingual – English/Spanish
  • Experience working in Integrated Healthcare, Behavioral Health, or Primary Care environment.
  • Advanced knowledge of cultural diversity and sensitivity

        

Skills Required

  • High school diploma or GED plus 4 years in Behavioral Health or equivalent education/experience to meet Behavioral Health Technician qualifications.
  • Ability to create client care plans and progress summaries based on assessed needs.
  • Certification in First Aid, CPR, and Crisis De-escalation (training provided if not currently certified).
  • Must be at least 21 years of age.
  • Valid driver’s license with acceptable driving record and reliable transportation.
  • Ability to operate agency vehicle.
  • Must obtain and maintain a fingerprint clearance card and pass pre-employment drug and background checks.
  • Tuberculosis screening test and evidence of freedom from infectious TB prior to providing services; annual TB screening thereafter.
  • Demonstrated organizational abilities to maintain communication, coordination, and connections with clinical team participants.
  • Willingness to work evenings as needed.
  • Capacity for time-management and organization in a fast-paced, hands-on work environment.
  • Physical ability to sit long periods, bend, lift and carry up to 50 pounds, and operate phone/computer/fax/copier.
  • Sound judgment, effective decision-making, excellent verbal communication, conflict resolution, and ability to remain calm under pressure.
  • One year case management experience.
  • Prior experience in behavioral health settings.
  • Bilingual English/Spanish.
  • Experience in integrated healthcare, behavioral health, or primary care environments and cultural sensitivity.
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The Company
500 Employees
Year Founded: 1978

What We Do

Horizon Health and Wellness, Inc. is a nonprofit integrated healthcare provider serving Arizona communities. It delivers primary and pediatric care alongside behavioral-health counseling, psychiatry, substance-use and addiction treatment, telehealth, and inpatient, outpatient, residential, and habilitation services. Licensed by Arizona and accredited by the Joint Commission, Horizon serves patients across all ages and stages of life, emphasizing whole-person wellness and accessible care.

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