Helpline Advisor
National Enquiry Centre - Glasgow
37.5 Hours & Permanent
Salary: £24,947.00 per year
Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Helpline Advisor to join their team of staff.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
Consistently meet all key performance indicators
Use multiple CHG systems to book, re-schedule and cancel appointments
Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
Outbound calls to patients and other key stakeholders will be required to convert enquiries
Applicants should meet the following criteria:
Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
Proficient in the use of a PC, including the use of software and systems
Previous experience working in customer service or sales roles
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
25 days holiday per year + bank holidays, increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
Friends & Family Hospital Discounts
Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools and services to support your wellbeing
Employee recognition programmes
Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
Skills Required
- GCSE Maths and English at grades A to C, or equivalent Functional Skills Level 2 evidence
- Proficiency using a PC, software, and business systems
- Previous customer service or sales experience
What We Do
Circle Health Group is the UK's leading independent provider of hospital services and the country's largest private hospital network. It operates hospitals across the UK, offers neurological and musculoskeletal rehabilitation and pathway management services, and runs clinics in China. Its network includes 54 hospitals, more than 2,000 beds, over 6,500 consultants, approximately 10,000 employees, and 2.5 million annual patient visits.
