About the Helpdesk Support Specialist position:
We are a US software development company delivering high-quality, cost-effective custom application development to clients worldwide. As a technology consulting company, we also help our clients with their digital transformation process.
Job Description:
We’re seeking a seasoned Helpdesk Support Specialist who is excited to join our growing team! You understand that good Product Support isn’t just apologizing to customers - it’s getting to the root of the problem and determining the necessary steps to ensure it doesn’t happen again.
This role will focus on providing first-line support, troubleshooting common IT issues, and assisting end-users with technical inquiries.
Key Responsibilities
- Be passionate about providing the best possible customer experience
- Have a good grasp of technical troubleshooting and be comfortable providing support for a highly nuanced and vast product line
- Strive to fill knowledge gaps and seek out the best solutions possible for our customers
- Respond to customer inquiries via chat, email and phone
- Have excellent interpersonal, written, and oral communication skills
- Be comfortable working both independently and as part of a team.
- Communicate with other departments and coordinate on finding solutions for customers
Other Details:
- Days: Monday through Friday
- Time zone: PST (to be confirmed)
- Ability to work a weekend on-call support shift once roughly every 8 weeks (if needed)
What We Do
Tekton is a Technology Consultancy and Software Development company that builds products to improve people’s lives. To this day, Tekton has worked on more than 360 products with 200+ clients across 15+ industries. We strive to be at the forefront of technology, fostering innovation and creating meaningful experiences for users worldwide
