COSMOTE GLOBAL SOLUTIONS NV is looking for a highly skilled Business Intelligence Expert to join our team. The successful candidate will play a key role in designing, developing, and implementing Business Intelligence solutions that enable effective decision-making and provide strategic insights.
Responsibilities:
- Setting up audio-visual equipment
- Support users of conference facilities during the meetings
- Preparation and continuous update of existing Knowledge Articles
- Performing ad-hoc services as requested by Head of Resources Unit or ICT Manager if all tickets have been fulfilled
Requirements
- Proficient in M365 applications
- Desktop support experience
- Excellent communication skills, English level required C1
- Minimum of 3 Years experience in Service Desk environment
- Minimum of 3 Years experience in Desktop deployment of support
- Experience in documenting support requests and resolutions
- Remote access capability to troubleshoot issues on staff computers
- Knowledge of M365 applications such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
- Knowledge of Microsoft Azure Environment, server hosting and associated services
- Experience in troubleshooting desktop issues such as software installation, printer issues, and network connectivity issues
- Familiarity with standard operating systems such as Windows and macOS
- Experience in diagnosing and resolving hardware issues on desktops and laptops
Skills Required
- Proficient in M365 applications
- Desktop support experience
- Excellent communication skills, English C1
- Minimum of 3 years experience in Service Desk environment
- Minimum of 3 years experience in desktop deployment and support
- Experience documenting support requests and resolutions
- Remote access capability to troubleshoot staff computers
- Knowledge of Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive
- Knowledge of Microsoft Azure environment, server hosting and associated services
- Experience troubleshooting software installation, printer and network connectivity issues
- Familiarity with Windows and macOS operating systems
- Experience diagnosing and resolving hardware issues on desktops and laptops
What We Do
COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services. CGS provides a broad range of ICT Services focusing on: Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services. OTE Group: OTE Group is the largest technology provider in Greece. It is one of the top three listed companies with respect to capitalization, in the Athens Stock Exchange. Deutsche Telekom holds 46.9% of OTE’s share capital and the Greek State holds 5.6%. Find More about OTE Group Our Vision: We digitize societies so that everyone can live and enjoy at the fullest all possibilities offered now while also building on them for a better tomorrow. Our Mission: • We bring the best communication services to our customers • We connect people • We entertain • We help businesses grow. • We are leaders, pioneers, pillar of the economy and society • With passion, faith and commitment • We constantly strive to become better on all fronts • We have a positive impact on society and the environment
