Helpdesk Specialist- Temporary position

Lightricks is a pioneer in innovative technology that leads to breakthrough moments throughout the creation process. With a mission to push the limits of technology to reimagine the way creators express themselves, the company brings a unique blend of cutting-edge academic research and design to every user experience. Lightricks’ photo and video editing tools offer endless possibilities and inspiration, while the company’s creator services provide content creators the ability to monetize their work and talents. We focus on putting creators in the center and empowering them from the moment inspiration strikes.
Our advanced IT teams keep our in-office technology needs running, while keeping us all safe with the latest in cyber security. Our team is made up of tech wizards who know what it takes to support a large scale operation. When employees need help around the world, our team has the solution.
In order to keep on growing the right way, we are looking for a dynamic and resourceful Helpdesk specialist to join our amazing team. This position will suit someone who is organized, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!
What will you be doing

• Resolving any technical hardware and software issues.
• Leading and accompanying colleagues through problem-solving processes.
• Writing technical procedures for non technical users.
• Be present in the office during regular work hours ~9am-6pm, Sun-Thur.
• Supporting users in different sites in Israel and remotely supporting users around the world.
• Report to the Director of Global IT Services.

Your skills and experience

• Familiar with networking protocols (DHCP, DNS)
• Familiar with how computers are built and how to tear them down and build them up from scratch.
• A thirst for knowledge
• Attention to details, with a passion for logistics and project management.
• Extensive knowledge of MacOS - an advantage.
• Experience with iOS - an advantage.
• Experience with JAMF - an advantage.
• Experience with Audio Visual Equipment and Systems such as Zoom - an advantage
• Google Workspace Experience - an advantage
• Experience with ticketing systems and inventory management - an advantage
• The ability to work with multiple teams and colleagues to collaborate on different projects.
• Thinking outside the box.
• Proficient in English, both verbal and written