Helpdesk Manager

Zefr is the leader in AI-powered content classifications for brands and advertisers. Zefr’s platform is purpose built for multi-modal content understanding on open platforms like YouTube, TikTok, Meta and Snap, with pre-bid activation and verification solutions. Our products safeguard media and AI investments, while maximizing performance and efficacy on those channels.

Headquartered in Los Angeles with global offices across New York, Chicago, London, Toronto, Singapore, and more, Zefr is redefining what trust and transparency means for social media in the age of AI.

Zefr is seeking an IT Manager to join our team in Marina del Rey, CA! The IT team unleashes the productivity of all Zefr employees by ensuring that they have all the tools and resources they need to connect to the Zefr network, from the day they're hired and throughout their career with Zefr. You will have experience leading IT teams, troubleshooting tech issues in a Mac environment, be able to easily communicate technical issues in easily understandable terms, and can prioritize and multitask on the fly.

• Manage three high performing IT Support Analysts

• Support all of the orgs across Zefr, both local and remote

• Oversee the IT onboarding process for new hires and ensure they have the necessary tools and resources.

• Respond to incoming tickets and walk-up requests

• Research and implement new projects and software to be used across the entire company

• Revise and revisit processes to adapt to the needs of the business

• Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations

• Manage vendor relationships and IT budgeting

• Get hands-on experience with industry leading IT tools

• 2 years’ experience managing an IT team with an additional 2 years’ experience troubleshooting computers in a helpdesk environment (knowledge with Apple computers is required)

• Strong people leader that can motivate and support a team of high performing individuals

• Deep understanding of macOS, Jamf, Okta and the Google suite of products

• Experience with ticketing systems (we use Jira Service Management)

• Ability to multitask on the fly and prioritize requests as they come up

• Communicate high level, technical problems and solutions in terms that are easily understood

• Experience with SOC2 Type 2 compliance

• Basic understanding of networking and data storage

• Basic understanding of macOS command line and Bash

• Possess "can-do" attitude in any situation

• Eager to learn and adapt quickly to new technologies

• Flexible PTO

• Medical, dental, and vision insurance with FSA options

• Company-paid life insurance

• Paid parental leave

• 401(k) with company match

• Professional development opportunities

• 13 paid holidays off

• Summer Fridays (we leave early)

• Flexible hybrid schedule

• In-office lunches and lots of free food

• Optional in-person and virtual events (we like to celebrate!)

The anticipated salary for this position is between $105,000 and 125,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.