- Responsibility is to provide technical support and assistance to end-users within the organization.
- You will be the first point of contact for any IT-related issues or inquiries and will be responsible for troubleshooting and resolving hardware, software, and network problems.
- You will assist users with login issues, password resets, and access-related queries.
- Additionally, you will be responsible for documenting support tickets, prioritizing and escalating issues when necessary, and providing timely updates to users on the status of their requests.
- Your goal is to ensure that all technical issues are resolved promptly, ensuring minimal disruption to the organization's operations.
- Knowledge of desktop operating systems (Windows, macOS)
- Experience in troubleshooting hardware, software, and network issues
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple support tickets
- Strong problem-solving skills
- Ability to work independently and in a team environment
- Team will be working from 6 am to 6 pm in shifts – 6 am to 3 pm, 9 am to 6 pm Malaysia time ( 7 days a week – including weekend and public holidays)
- Candidates who requires Work passes need not apply.
Top Skills
What We Do
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field
