Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
Job DescriptionWe are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.
Key Responsibilities:
- Provide L1 desktop and application support for Windows users.
- Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
- Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
- Assist with user onboarding, offboarding, password resets, MFA, and access requests.
- Handle basic Azure AD / Entra ID user administration.
- Support file transfers, FTP/SFTP access, shared drives, and permission issues.
- Document tickets clearly and escalate L2/L3 issues when required.
- Communicate professionally with business users, including senior investment staff.
Qualifications
Required Skills:
- Strong Windows 10/11 desktop support experience.
- Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
- Basic understanding of Azure AD / Entra ID.
- Familiarity with FTP/SFTP and file transfer troubleshooting.
- Excellent spoken and written English.
- Strong ticket documentation and follow-up discipline.
- Prior experience supporting financial services or investment firms is a plus.
Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund
Skills Required
- Strong Windows 10/11 desktop support experience
- Good knowledge of Office 365, Outlook, Teams
- Basic understanding of Azure AD / Entra ID
- Familiarity with FTP/SFTP and file transfer troubleshooting
- Excellent spoken and written English
- Strong ticket documentation and follow-up discipline
- Prior experience supporting financial services or investment firms
What We Do
Vichara Technologies is a niche technology services and solutions firm focused on solving complex Capital Markets challenges. Vichara’s solutions include valuation, analytics and risk management for fixed income asset classes with special focus on structured products (RMBS, CLO, CDO, CMBS/CRE, Whole Loans). vLens, our mortgage data platform allows for analysis of large mortgage data sets. Our philosophy is to provide most granular, accurate and timely analysis. Our clients take advantage of having insights before their competitors. We aim to provide exactly what you want and increase your productivity many folds by streamlining your investment process. Vichara also provides technology consulting, custom software development, system integration and infrastructure management services. Over the last decade, Vichara has built mission critical enterprise systems for securities trading, portfolio management, asset securitization, trading analytics, modeling, risk management, accounting and financial operations for many of the world’s leading financial institutions across the globe
