How will your role help us transform hope into reality?
As a member of the IT team at Blueprint Medicines, you will partner with the organization and be a key contributor in different IT projects. This is an opportunity to provide support and make an impact on key strategic business initiatives at a time of high growth. If you enjoy working in a fast-paced and rapidly growing environment, this could be the opportunity for you!
What will you do?
- Work with and resolve escalated helpdesk requests from managed service provider
- Provide support for AV equipment and meetings (in-person & virtual)
- Image and deploy new user setups (Computer & Desk setup)
- Inventory and software management of IT assets including asset auditing.
- Help with system administration tasks in Windows, Okta, MDM systems
- Support and manage Windows and Apple environment
- Triage, resolve, and escalate issues to appropriate teams.
- Lead and collaborate with business units with minimal guidance for projects
- Assist with development and implementation of helpdesk processes and procedures
- Serve as an escalation point to service provider and junior team members
What minimum qualifications do we require?
- 2+ years of hands-on experience in a relevant technical field
What additional qualifications will make you a stronger candidate?
- Associate or bachelor’s degree in technology field strongly preferred
- Microsoft Certifications are a plus
- Knowledge of computer network concepts and network and systems troubleshooting
- Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device Manager (MDM)
- Experience with Active Directory operations
- Experience with Microsoft Office 365 applications
- Experience with Microsoft Windows and Apple MacOS operating systems
- Demonstrates commitment to understanding the impact of IT support on patient care and a strong desire to contribute to improving patient outcomes through reliable and efficient IT systems.
- Proves the ability to collaborate effectively with cross-functional teams, including clinical, and operational stakeholders, to ensure seamless integration of IT support services and alignment with organizational goals.
- Demonstrates a willingness to explore and implement innovative solutions to enhance the helpdesk function, streamline processes, and improve the overall user experience, while staying up-to-date with emerging technologies and industry best practices.
- Demonstrates a strong sense of ownership and accountability for the quality and timeliness of technical support provided, taking responsibility for resolving issues and ensuring end-user satisfaction.
- Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and technologies, while maintaining a high level of professionalism, resilience, and flexibility.
- Has a passion for continuous learning and professional development, staying updated with the latest trends and advancements in IT support, and actively seeking opportunities to enhance skills and knowledge.
- Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism
Why Blueprint?
At Blueprint Medicines, we achieve impactful results because of our global crew of compassionate innovators – the Blue Crew. Through authentic relationships and our collective entrepreneurial spirit and action, we are each empowered to take ownership and execute with strategic prioritization. We put trust in our people to break through norms and conventions using their individual strengths and insights, which drives our success.
This is the place where the extraordinary becomes reality, and you could be part of it.
Patients are waiting. Are you ready to make the leap?
Equity, Diversity, Inclusion and Affirmative Action
At Blueprint Medicines, we foster a culture of equity, diversity and inclusion. A proud Equal Employment Opportunity and Affirmative Action employer, we consider all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, or any other characteristic protected under applicable law. We are also an E-Verify Employer. We will make reasonable accommodations, absent undue hardship, for qualified individuals with known disabilities. If you are an individual with a disability in need of an accommodation with the application or recruiting process, please reach out to [email protected].
For more information, please see our EEO-AA Policy Statement, the EEO Know Your Rights Poster, as well as our Pay Transparency Statement.
Blueprint Medicines is a fully integrated, commercial-stage, global biopharmaceutical company that invents life-changing medicines in two core, strategic areas of allergy/inflammation and oncology/hematology. We pursue discovery, development, and commercialization of therapies that potently and selectively target known drivers of disease, with focused investment in therapeutic areas where we can leverage our core expertise and business infrastructure to bring scale to our science. We are bringing an approved medicine to people living with systemic mastocytosis (SM) in the U.S. and Europe. Additionally, we have a pipeline of research and development programs that range from early science to advanced clinical trials in mast cell-mediated diseases, including SM and chronic urticaria, breast cancer, and other solid tumors vulnerable to CDK2 inhibition.
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What We Do
Blueprint Medicines is a global precision therapy company that invents life-changing medicines. Applying an approach that is both precise and agile, we create therapies that selectively target the root cause of disease, with the goal of staying one step ahead across stages of disease. Since 2011, we have leveraged our research platform, including expertise in molecular targeting and world-class drug design capabilities, to rapidly and reproducibly translate science into a broad pipeline of precision therapies. Today, we have brought our approved medicines to patients in the United States and Europe, and we are globally advancing multiple programs for mast cell disorders, including systemic mastocytosis and chronic urticaria, breast cancer and other solid tumors.
With patients at the center of our mission, we aim to make real the promise of precision medicine to improve and extend life for as many people as possible. We know that in order to make a difference in their lives, we must create an environment where our employees — also known as the Blue Crew — can do their best work. Our culture of transparency, curiosity, and diversity pushes us to lead with integrity, act courageously, and draw upon a wide range of backgrounds and perspectives to make decisions. Ideas come from everywhere, from the C-suite to new hires, and each day we commit to approach one another with respect and trust.
We care deeply about making a profound impact where it matters most. Learn more about who we are and explore our career opportunities at https://www.blueprintmedicines.com/careers/.
Read our community guidelines: https://www.blueprintmedicines.com/community-guidelines