Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.
Primary Responsibilities
Work with internal and external resources to resolve user support issues
Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
Onboard new employees across a variety of different platforms.
Monitor and manage colleague technical issues through Fresh Service ticket system.
Monitor and manage IT assets across the enterprise across each asset’s life cycle.
Work with teams to get the most out of the Cerity Partners technology platform.
Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.
Required Qualifications
High school diploma is required, bachelor’s degree preferred.
3-5+ years of experience in user facing tier 1 desktop support.
Passionate about working directly with users on a daily basis.
Ability to work independently with a team spread across the United States.
Experience working with users of a diverse technical skillset.
Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
Ability to continuously grow and learn new tools/platforms as projects require.
Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
Passion and experience in the Financial Services industry a plus.
Comfortable with occasional travel.
Compensation:
$90,000
Why Cerity Partners:
Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:
Health, dental, and vision insurance- day 1!
401(k) savings and investment plan options with 4% match
Flexible PTO policy
Parental Leave
Financial assistance for advanced education and professional designations
Opportunity to give back time to local communities
Commuter benefits
Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [email protected]. Applicants must be authorized to work for any employer in the U.S.
Skills Required
- High school diploma
- Bachelor's degree
- 3-5+ years experience in user-facing tier 1 desktop support
- Experience supporting Windows 10 and Windows 11
- Experience with Office365
- Experience with VoIP phone systems
- Experience using Freshservice ticketing system
- Ability to work independently with a distributed US-based team
- Strong customer service and problem solving skills with effective communication
- Comfortable with occasional travel
- Passion or experience in Financial Services
- Willingness and ability to learn new tools and platforms
Cerity Partners Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cerity Partners and has not been reviewed or approved by Cerity Partners.
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Retirement Support — An employer 401(k) match is part of the package, supporting long-term savings. Feedback suggests retirement benefits are a consistent component across materials.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, and paid parental leave are explicitly included, enabling time away when needed. Feedback suggests time-off policies are viewed as a strong element of the offering.
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Wellbeing & Lifestyle Benefits — Hybrid work, commuter benefits, employee assistance resources, and optional spending accounts broaden the total rewards beyond base pay. Feedback suggests these perks contribute to perceived overall balance.
Cerity Partners Insights
What We Do
Our mission is to positively impact the financial well-being of our clients by delivering objective financial advice. We serve high-net-worth individuals and their families, businesses and their employees, and nonprofit organizations. Our advice, comprehensive oversight and fiduciary duties extend well beyond investments. We bring together all the experts necessary to address the various facets of a client’s financial life, including attorneys, tax advisors, financial planners and investment professionals. This approach to advice and service along with our private partnership business model have made us one of the premier investment advisers in the country, and a desired home for talented and passionate financial advisors who seek to serve clients the proper way. https://ceritypartners.com/award-disclosures Cerity Partners LLC reserves the right, to the extent permitted under applicable law, to retain and,monitor all electronic communications. Cerity Partners LLC is not responsible for content posted by third-parties, and does not accept any endorsement, recommendation, or like statement made by third-parties. Third-party content shared, liked, or commented on by Cerity Partners LLC should not be construed as a recommendation of any kind, and is deemed reliable but not guaranteed as to its value, accuracy, or suitability with respect to any person. Statements and messages are subject to the following terms: https://ceritypartners.com/terms-and-conditions/.
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