Need Jr & Sr Helpdesk Support
Title: Jr. Helpdesk Assistant
Position: Full-Time with our client
Location: cherry hill, NJ
Salary: Market (Best possible)
Requirements
Job Description:
· Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
· When necessary provide onsite support.
· Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
· Troubleshoot and resolve system hardware and software problems.
· Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
· Document processes and procedures as required.
· Manage and maintain our customers’ networks.
· Required to be part of the on call schedule.
· Performs other duties and responsibilities as assigned by the MSP Manager.
Skills Required
- Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers and other computer devices
- Provide onsite support when necessary
- Ensure documentation, notification, escalation, tracking, and follow up of all incidents
- Troubleshoot and resolve system hardware and software problems
- Triage and identify issues related to routing, switching, Active Directory, DHCP and DNS
- Document processes and procedures as required
- Manage and maintain customers' networks
- Participate in on-call schedule
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
