Helpdesk Analyst

Posted 2 Days Ago
Be an Early Applicant
Englewood, OH, USA
In-Office
Entry level
Cloud • Information Technology • Consulting • Cybersecurity
The Role
Provide helpdesk support by analyzing patient-account related problems, recommending corrective actions and solutions. Troubleshoot issues in a support-oriented environment, use Microsoft Office, and communicate effectively with customers. Bilingual English-Spanish proficiency is sought.
Summary Generated by Built In
Company Description

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Job Description

Type: Fulltime

Primary Responsibilities:

l Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues.

Minimum Requirement:

l Experience with Microsoft Office applications.

l Exceptional soft skills and troubleshooting skills required.

l Experience with problem solving in support oriented environment.

Note: We are Looking for Bi-Lingual Consultants with Proficiency in English and Spanish.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

  • Experience with Microsoft Office applications.
  • Exceptional soft skills.
  • Troubleshooting skills.
  • Experience with problem solving in a support-oriented environment.
  • Proficiency in English and Spanish (bilingual).
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The Company
125 Employees
Year Founded: 2008

What We Do

Ask IT Consulting Inc. is a global information technology management firm founded in 2008 and headquartered in Holtsville, NY. The company specializes in providing comprehensive technology and workforce solutions, including IT consulting, talent management, and digital services. Their expertise extends to cybersecurity, cloud computing, and IT staffing, focusing on delivering tailored, innovative, and effective solutions to meet the unique objectives of their diverse clients.

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