Help Desk Support

Reposted 2 Months Ago
Atlanta, GA, USA
In-Office
Entry level
Cloud • Information Technology • Consulting • Cybersecurity
The Role
Provide hardware and software support to end users, troubleshoot and resolve technical issues, respond to phone and email requests, document and track incidents for timely resolution, follow pre-established guidelines, and work under immediate supervision. Knowledge of Ghost Imaging software is a plus.
Summary Generated by Built In
Company Description

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.

Job Description

Complete Description: Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Additional Information

Knowledge of Ghost Imaging software will be a plus

Skills Required

  • Associate's degree in a related area
  • 0-5 years of experience in IT or a related area
  • Knowledge of commonly-used IT concepts, practices, and procedures
  • Knowledge of Ghost Imaging software
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The Company
HQ: Holtsville, NY
125 Employees
Year Founded: 2008

What We Do

Ask IT Consulting Inc. is a global information technology management firm founded in 2008 and headquartered in Holtsville, NY. The company specializes in providing comprehensive technology and workforce solutions, including IT consulting, talent management, and digital services. Their expertise extends to cybersecurity, cloud computing, and IT staffing, focusing on delivering tailored, innovative, and effective solutions to meet the unique objectives of their diverse clients.

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