Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Job DescriptionShort Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.
Complete Description:
· This role is focused on level-1 help desk phone support, primarily with system access issues and password
· Support. The ideal candidate must have excellent customer service and communications skills.
· Candidate must be able to:
· handle difficult situations with clients and turn them into a win for the service desk team
· initiate trouble tickets from a service desk system
· answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service
· Greater detail outlined in the skills matrix.
· Work during core business hours of 7:00 AM – 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
Qualifications· At least 3 years of relevant experience working in a technical IT call center environment.
· HDS2
· 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.
Additional InformationThanks and Regards,
Jane Morgan
Skills Required
- At least 3 years of relevant experience in a technical IT call center environment
- HDS2
- 1 to 3 years field experience
- Excellent customer service and communication skills
- Ability to initiate and manage trouble tickets in a service desk system
- Preferred: 2-year associate degree or equivalent technical study
- Work core business hours 7:00 AM - 5:00 PM, Monday - Friday (up to 40 hours/week)
What We Do
Ask IT Consulting Inc. is a global information technology management firm founded in 2008 and headquartered in Holtsville, NY. The company specializes in providing comprehensive technology and workforce solutions, including IT consulting, talent management, and digital services. Their expertise extends to cybersecurity, cloud computing, and IT staffing, focusing on delivering tailored, innovative, and effective solutions to meet the unique objectives of their diverse clients.
