H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.
H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.
The Help Desk Support Specialist responsibilities will include:
- Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
- Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
- Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
- Ensures the timely process through which problems are controlled.
- Problem recognition, research, isolation, resolution, and follow-up steps.
- Supports end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.
Requirements
Required Qualifications:
Direct Relative Experience Required
- Junior Level: 1-2 Years
- Intermediate: 3-5 Years
- Senior Level: 5+ Years
High School Diploma, or related discipline
Certifications (Must possess one of the following):
- CompTIA A+ CE
- CompTIA Network + CE
- Systems Security Certified Practitioner (SSCP)
- CCNA-Security
- Clearance: At minimum Secret level clearance required to start on contract
Qualified candidates may submit their resume to the career section of our company website. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
Benefits
H2 Performance Consulting offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.
Skills Required
- Direct relative experience - Junior level (1-2 years)
- Direct relative experience - Intermediate level (3-5 years)
- Direct relative experience - Senior level (5+ years)
- High School Diploma or related discipline
- CompTIA A+ CE certification
- CompTIA Network+ CE certification
- Systems Security Certified Practitioner (SSCP) certification
- CCNA-Security certification
- Minimum Secret security clearance (required to start on contract)
- Ability to work 100% on-client at White Sands Missile Range (on-site)
- Familiarity with ITIL incident management processes
What We Do
H2 Performance Consulting (H2) Corporation, a Certified ISO 20000 company, is a high-growth professional services enterprise founded in 2005 by consulting industry veterans and performance and portfolio management practitioners. In the last four years, H2 has expanded its core competencies specializing in systems engineering, service management and cyber-security strategy and operations. H2 is headquartered in Pensacola, Florida with professional staff also located in Washington, DC, Charleston, SC, New Orleans, LA and other surrounding states. H2’s clients include the Space and Naval Warfare Systems Center (SPAWAR), Naval Education Training and Education Command (NETC), Navy Fleet Warfare Enterprise (FWE), DANTES Troops to Teachers (TTT), and the Navy’s Program Executive Office – Enterprise Information Systems (PEO-EIS Sea Warrior Program). H2 is a proud inductee in the Department of Defense (DoD) Military Spouse Employment Partnership (MSEP) and is committed to employment of Veteran’s and Veteran’s spouses. H2 is dedicated to assisting both public and private organizations improve the way they do business by converting strategy into measurable plans that drive performance.
