Help Desk Specialist

Joom Group is an international tech-centric group of e-commerce companies founded in 2016 in Latvia. We are here to transform the largest industry in the world, global trade, making it more transparent, efficient, and technology-driven. 

Today, Joom Group brings together the following businesses: Joom, a platform for shopping from all over the world; JoomPro, the first end-to-end cross-border B2B marketplace, with successful operations in Brazil and plans to expand to other markets; JoomPulse, data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group’s offices are located in China, Brazil, Portugal, Latvia, and Germany, with headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products. 

The number of our employees and the scale of IT infrastructure is constantly growing, so we are currently looking for another help desk specialist.

Responsibilities

• Assisting colleagues with any questions related to their devices and the use of work software (Joom has over 400 employees)
• Managing office equipment and IT infrastructure (inventory, setup, updates, reconfiguration) using JAMF, Google Workspace
• Ensuring security controls
• Writing technical documentation
• Distributing access and licenses
• Automating various procedures
• Procuring equipment
• Integrating back-office systems and internal services, including cloud platforms (Google Cloud, AWS)

Requirements

• Knowledge of Windows, Linux, and Mac basics, TCP/IP, and networking technologies
• Skills in diagnosing software problems
• Ability to automate processes using any programming language or a strong desire to learn
• Willingness to spend at least half of the working time assisting employees with technical questions
• Good communication skills, friendliness, and willingness to help
• English language proficiency

We are offering

• Compensation package: base salary and performance-based bonuses
• Office-first: working at the company office, Monday to Friday; 22 days of paid annual leave
• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

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