OnesourcePCS, LLC is looking for a full time Help Desk Specialist to support the 99th Medical Group (99 MDG) at Nellis AFB in Las Vegas, NV.
An employer who Cares! Join our nationwide team of experienced healthcare and medical professionals. Be refreshed in working with an employer who cares about your professional development and work life balance in providing care for our service members and their families!
Benefits and Perks
- Competitive Compensation & Exceptional Comprehensive Benefits!
- Paid Vacation, Paid Sick Time and 11 Paid Federal Holidays!
- Medical/Dental/Vision, 401K, STD/LTD and Life Insurance Available!
- Annual CME Stipend and License/Certification Reimbursement!
- Employees may be eligible for relocation expenses, referral bonuses and much more!
About US
With sound management principles and a focus on delivering premier nationwide Healthcare Staffing, Information Technology (IT) Infrastructure, Clinical Informatics, and Information Management support services, OPCS serves as one of the United States (U.S.) Department of Navy and Air Force trusted partners. Established in 2002, OPCS is a SBA Certified 8(a) and Joint Commission-certified small business. Headquartered in Pensacola, FL, we are proud to be an EEO/AA employer M/F/D/V and maintain a drug-free workplace and perform pre-employment substance abuse testing. On average, our employees stay with us for 3 or more years!
Work Schedule
- Monday-Friday, 8:00 am - 5:00 p.m.
Job Specific Duties:
- Provide Tier 1 support
- Receiving, logging and managing calls from internal staff via telephone and email
- Log Remedy Tickets for unresolved calls or from in person visits
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Basic Active Directory knowledge
- Handle Systems in-processing activities for MDG staff
- Performs miscellaneous administrative tasks
- Monitors the 99MDG Service Now queues.
- Resolves tickets that can be resolved at the Service Desk or escalates tickets in a timely manner to appropriate element.
- Resets and unlocks accounts IAW with established procedures
- Issues consumable peripheral equipment or supplies IAW established procedures
Minimum Experience/Qualifications:
- Current CompTIA A+ or higher Certification
- At least 1 year in a Service Desk or related front desk experience
- Excellent communication skills and telephone etiquette
- Excellent organizational skills
- Strong knowledge of Microsoft Office Automation tools
EOE, including disability/vets.
http://www.onesourcepcs.com
Similar Jobs
What We Do
OnesourcePCS LLC is an Information Technology provider that began its operations in the state of Florida in 2002. We offer a range of capabilities that include network management, systems integration, support services and managed services. We also provide staffing and IT support for the healthcare industry. Our main client base includes businesses and individuals located in the Northwest region of Florida. We serve a variety of clients from the following industries: Federal Civilian and Defense Government Agencies (FLDOT, Air Force, Navy), Healthcare, Insurance, Manufacturing, Retail, and Real Estate. Our clients can choose from an assortment of services including, but not limited to: ◾Hardware/software sales ◾Systems integrations ◾Wireless networking ◾Data backup ◾Business continuations planning ◾Networking cabling ◾Managed services ◾Procurement of individual asset and peripherals ◾IT staffing ◾Healthcare staffing
