The Role
The Help Desk Specialist will provide level 1 and 2 support, troubleshoot user systems and hardware, manage Active Directory accounts, maintain security processes, and may work on multiple tickets to ensure satisfactory resolutions.
Summary Generated by Built In
Help Desk Specialist
Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area.
Roles and Responsibilities:
- Windows Server 2019 support
- Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
- This Desktop Support Specialist will handle level 1 & 2 tickets
- Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
- Keeping systems updated with patches from SCCM
- Hardware support (desktop and laptops; printers; scanners)
- Meeting and conference support
- Active Directory account management
- Email account management
- IT policy support and implementation
- IT Security – patching, incident reporting, security processes
- Additional duties as assigned
- 2-3+ years of Service Desk/Help Desk support experience
- Experience with and ability to troubleshoot and resolve issues with: Windows Operating Systems: Windows 10, MS Office Suite and Email
- Ability to build or install new workstations (desktops and laptops), especially by applying a standard image
- Windows Active Directory experience: user accounts, workstation accounts, groups, policy
- Windows PowerShell
SID (www.sidonline.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Systems Integration & Development ( #SID ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
Top Skills
Powershell
Windows
The Company
What We Do
Astor & Sanders is an information technology and services company based out of 9900Belward Campus Dr, Rockville, Maryland, United States.