Help Desk Specialist

Job Posted 11 Days Ago Posted 11 Days Ago
Silver Spring, MD
Junior
Information Technology
The Role
The Help Desk Specialist will provide level 1 and 2 support, troubleshoot user systems and hardware, manage Active Directory accounts, maintain security processes, and may work on multiple tickets to ensure satisfactory resolutions.
Summary Generated by Built In

Description

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. 

Roles and Responsibilities:

  • Windows Server 2019 support
  • Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
  • This Desktop Support Specialist will handle level 1 & 2 tickets
  • Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
  • Keeping systems updated with patches from SCCM
  • Hardware support (desktop and laptops; printers; scanners)
  • Meeting and conference support
  • Active Directory account management
  • Email account management
  • IT policy support and implementation
  • IT Security – patching, incident reporting, security processes
  • Additional duties as assigned
Requirements
  • 2-3+ years of Service Desk/Help Desk support experience
  • Experience with and ability to troubleshoot and resolve issues with: Windows Operating Systems: Windows 10, MS Office Suite and Email
  • Ability to build or install new workstations (desktops and laptops), especially by applying a standard image
  • Windows Active Directory experience: user accounts, workstation accounts, groups, policy
  • Windows PowerShell
Benefits

SID (www.sidonline.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Systems Integration & Development ( #SID ) is an Equal Opportunity Employer.

Some of our competitive benefits include:

  • Medical and dental coverage
  • 401k plan with employer contribution
  • Paid holiday, vacation, and sick leave
  • Metro-check program
  • Tuition reimbursement

Top Skills

Powershell
Windows
The Company
HQ: Rockville, MD
76 Employees
On-site Workplace

What We Do

Astor & Sanders is an information technology and services company based out of 9900Belward Campus Dr, Rockville, Maryland, United States.

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