The Voice of Texas Agriculture.
Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Information Systems
This position is responsible for providing first line technical support for employees with regard to corporate business needs.
MAJOR RESPONSIBILITIES AND AUTHORITY
Research and understand the logic of complex individual computer programs and systems.
Conduct walk-thrus and provide overview training to end users.
Report status on assigned projects.
Provide after-hours problem resolution as required.
Troubleshoot and resolve problems with corporate equipment hardware and software.
Escalate problems/work orders to appropriate personnel as needed.
Communicate with vendors for problem resolution as needed.
Update and resolve helpdesk work orders per established procedures.
Provide recommendations for improvements to procedures.
Manage multiple projects and requests simultaneously.
Comply with the Certified Fleet Operation requirements of the Company Driving and Safety Policy.
Other duties as assigned.
MINIMUM POSITION QUALIFICATIONS
Associate degree or above in a computer related field 1-2 years’ experience.
Strong problem solving abilities.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
Proficient in use of Microsoft Office software required for this job.
Proficiency in the following technical skills:
- PC Operating Systems
- PC Hardware
- Printer Hardware
- Microsoft Office 365 Application Software
- Microsoft Intune
- Azure
- Mobile Device Operating Systems
- Access Manager
- Active Directory
- CICS
Willing to travel as required.
Ability to type 30 WPM without errors.
Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation, or disqualify the employee from Certified Fleet Operator status under the Company Driving and Safety Policy.
PHYSICAL REQUIREMENTS
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).
Skills Required
- Associate degree or higher in a computer-related field
- 1–2 years of experience
- Strong problem-solving abilities
- Ability and willingness to learn and extend skills
- Strong oral and written communication skills
- Proficiency with Microsoft Office software
- Proficiency with PC operating systems
- Proficiency with PC hardware
- Proficiency with printer hardware
- Proficiency with Microsoft Office 365 application software
- Proficiency with Microsoft Intune
- Proficiency with Microsoft Azure
- Proficiency with mobile device operating systems
- Proficiency with Access Manager
- Proficiency with Active Directory
- Proficiency with CICS
- Willingness to travel as required
- Typing speed of 30 WPM without errors
- Valid Texas driver's license and acceptable driving record
What We Do
Texas Farm Bureau Casualty Insurance Company is a Texas-based insurance provider serving Texas families, farmers, ranchers, and communities. Through the Texas Farm Bureau Insurance brand, it offers auto, home, farm and ranch, life, health, and other insurance products. The organization presents itself as an insurer built by Texans for Texans, protecting customers and agricultural livelihoods across the state since 1952.
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