We are seeking a Help Desk Specialist to provide technical support and ensure the smooth operation of ROW IT systems. This role includes troubleshooting hardware, software, and network issues, assisting with system enhancements, and supporting new system deployments. The ideal candidate is highly analytical, detail-oriented, and skilled at collaborating with both technical teams and end users.
Responsibilities
Provide end-user support and troubleshoot hardware, software, and network issues.
Assist in analyzing and improving existing IT systems to enhance functionality and efficiency.
Support the implementation, integration, and testing of new systems.
Create documentation, user manuals, and training materials to support adoption.
Collaborate with stakeholders and IT teams to gather requirements and ensure smooth operations.
Develop reports to evaluate proposed upgrades and system performance.
Qualifications
Experience supporting hardware, software, and network systems.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Ability to create technical documentation and user guides.
Experience with system implementation and troubleshooting preferred.
What We Do
Booker DiMaio, King of Global Solutions, is an SBA 8(a) small business and minority-owned engineering & software modernization firm in Maryland leading the IT industry with proven performance and innovative design, development, and integration services. We lead agile-based digital transformations delivering sleek, intuitive, user-focused solutions.
CORE COMPETENCIES:
TECHNOLOGY: Cloud Computing, Big Data Visualization, Analytics, DevSecOps, Cybersecurity, Health IT, IT Modernization, Infrastructure As a Service, Integration & Sustainment, Software Engineering, System Architecture
OPERATIONS: Staff Augmentation, Program Management, Telecommunications, User Experience Design, Administrative, Contact Center Support, Security Operations Center, Technology Transformation, Technology Advisory, Research & Development, Rapid Prototyping
TECHNOLOGY PORTFOLIO:
Booker DiMaio provides access to a suite of technology solutions through our reseller network, delivering added value to national security missions and government transformation for defense, intelligence, and civilian customers. A few of our notable partners are AWS, Microsoft Azure, FedRAMP Cloud Solutions, SecuLore
DIFFERENTIATORS:
SPECIALIZED - Our team is specially hired for each project and has a combined 90+ years of specialized industry experience.
DRIVEN - We deliver solutions that are based on an in-depth understanding of the industry and commitment to improving user experiences.
COMPREHENSIVE - We offer a comprehensive suite of end-to-end Big Data solutions, including cloud platforms, software engineering, DevSecOps, cybersecurity, and much more.
COMPLIANT - Our tailored solutions facilitate compliance with CMMC, NIST, and other strict regulatory requirements.
EFFECTIVE - Our cross-functional team of industry experts will carry your mission-critical operations to success, increasing digital proficiency across the globe with modern software and technology solutions.
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