The Role
Provides second- and third-shift help desk and operational support for customer-facing voice, data, security, and electrical projects. Coordinates with project managers and field technicians, validates project documentation, troubleshoots network-connected hardware and software remotely, configures switches and network settings, programs IP cameras, supports VDI and CCTV systems, and creates scripts or processes as needed.
Summary Generated by Built In
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM and evening shift 11pm-7AM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Duties and Responsibilities:
- Works in close coordination with project managers and field technicians on customer-facing projects.
- Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
- Ability to follow project documentation to ensure proper execution of project support requirements.
- Provide service and troubleshooting support to field techs via phone, chats, and emails.
- Implement, change, and create processes for different project needs when they arise.
- Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
- Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
- Ability to execute and or create programs and scripts.
- Remotely configure/verify port configurations and network settings.
- Assist with any other technical needs that we can meet for the teams as they arise.
- Adhere to all required project safety requirements.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills.
- Strong attention to detail, organizational, and follow-up skills.
- Efficiently read and decipher manufacturer instructions.
- Experience with Network switch programming.
- IP camera programming experience.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Operational knowledge of Virtual Desktop Infrastructure (VDI)
- Operational knowledge of switch configuration and programming.
- Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
- Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
Benefits: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401K and IRA Retirement Savings
Skills Required
- Industry experience with single-site or multi-site voice, data, security, or electrical operations
- Experience with network switch programming and configuration
- IP camera programming experience
- Operational knowledge of Virtual Desktop Infrastructure (VDI)
- Operational knowledge of analog/IP systems, switches, wireless networks, routers, UPS, or CCTV
- Proficiency using computers, typing, Microsoft Office, ServiceNow, and SecureCRT
- Ability to execute or create programs and scripts
- Excellent written and verbal communication skills
- Strong problem-solving, organizational, attention-to-detail, and follow-up skills
- Ability to work independently and support field technicians by phone, chat, and email
Wachter, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wachter, Inc. and has not been reviewed or approved by Wachter, Inc..
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Healthcare Strength — Health coverage is characterized by 100% employer-paid medical, dental, vision, and core protection benefits, with Teladoc included. Feedback suggests this breadth and zero-premium structure is a standout value, especially for families.
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Affordable Benefits — Total cost to employees for core health coverage is often described as fully paid across employee and family tiers. Feedback suggests this materially boosts perceived total compensation despite mixed views on base pay.
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Retirement Support — A company-matched 401(k) is positioned as part of the standard package. Feedback suggests this provides longer-term savings support alongside day-to-day benefits.
Wachter, Inc. Insights
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The Company
What We Do
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.
