Help Desk IT Support Specialist

About us:  

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

We are looking for a dynamic Help Desk IT Support Specialist to join our End User & Technical Support Department. Our ideal candidate is passionate about technology and eager to learn and grow in a supportive environment.

Our selected candidate will provide technical assistance to employees by troubleshooting hardware and software issues. He/She will manage support tickets, installs and configures software, maintains IT equipment, and ensures smooth system operations.

As the first point of contact for technical issues, this role offers solutions and helps maintain a stable IT environment for the organization.

What you'll do:

• Efficiently resolve trouble tickets via phone and chat in both Italian and English.

• Process IMAC requests utilizing IT Service Management tools.

• Administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments.

• Configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows (co-managed), macOS, Android, and iOS operating systems.

• Implement OS, applications, configurations, and policies deployment across multiple devices.

What you'll bring:

• Minimum of 1 years of experience as a Help Desk or in a similar role.

• High school diploma or equivalent; an associate's degree or technical certification in a related field is a plus.

• Ability to provide remote support with a focus on high levels of service quality.

• Flexibility to work in rotating shifts and adapt to varying schedules.

• Able to work in a team and availability for quick transfers.

• Proficiency in Italian and English is essential.

• Experience with device configuration and user administration through Microsoft 365 Suite, MECM (SCCM), and Microsoft Intune. (preferable)

**Work Schedule**

• Monday to Friday, 08:00 - 20:00; Saturday, Sunday, and holidays, 09:00 - 18:00, on a rotating shift basis. Most weekends are free every month.

Why choose us:

• Permanent contract;

• Food Allowance;

• Pension Fund;

• Company Owned Devices (laptop and business mobile phone);

• Flexible working hours and the possibility of smart-working (according to the company's internal policy);

• 24 Extra Hours Paid Leave;

• Preferential treatment on products offered by Intesa Sanpaolo bank;

• Supplementary Private Health Insurance and consultation with the company doctor;

• Flutter Sharesave Plan.
   

Choose us also for:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;

• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;

• Continuous learning for soft and hard skills (es. Learn / Platform, Training);

• Support for parents and children and new mothers’ contributions.

• Volunteering during your working hours. 

Much more about us:

• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania