Help Desk II

Crusoe Industries is on a mission to unlock value in stranded energy resources through the power of computation.

Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw 

We aim to align the long-term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by ensuring that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields, including artificial intelligence, graphics rendering, and computational biology.

About This Role: 

Crusoe Support Desk is responsible for Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. It also works on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff. Customer service, team player, and self-motivation are big here at Crusoe. A desire to learn above and beyond with our education programs is highly encouraged to grow within the company.

A Day In The Life:

• Onsite for Crusoe Industries in Tulsa

  • Start to finish - User support Including: 

  • On/Offboarding

  • Support Desk Projects

  • Maintain tracking in JIRA on the project board

  • Ticketing and Documentation

  • End User support troubleshooting

• Be a documentation creator/editor

• Identify, log, and resolve technical problems with applications and systems

  • Maintain accurate documentation on office systems, including trouble tickets and inventory

• Learn and Adopt new IT support and management platforms

• Assist IT Leadership in establishing processes

• Procure, deploy, support, and maintain IT infrastructure

• The position requires being onsite at our Tulsa Manufacturing Office

• Other travel may also be required up to 20% (out of state)

• The shift's exact hours may change by an hour now and then due to project demand; however, 7 AM to 5 PM is the standard shift

• Ensure systems are compliant with security policies

• Timely communications and acknowledgments

You Will Thrive In This Role If:

• Prior experience with MDR/XDR platforms - Examples: (Sophos XDR, Crowdstrike, Huntress)

• Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA

• Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, JAMF)

• Prior experience working as an engineer at a Managed Service Provider

• Prior experience with Cisco Meraki and ability to (Deploy, Troubleshoot, and Maintain a Level 2 Network)

• Prior experience working in large enterprises with a large end-user pool

• Strong MacOS experience and support with scripting

• Strong Linux BASH command line

• Experience with mobile device management (MDM) solutions, ticketing systems, and IT

• Documentation platforms. Manage, implement, and maintain SAAS platforms

• Technical knowledge of the Windows operating systems and experience with deployments and troubleshooting

• Excellent written, oral, and interpersonal communication skills

• Self-starter yet knows when to ask for help and works excellent in a team

• All job offers are contingent upon receiving a negative drug/alcohol test. This position is subject to random drug testing

• Must be able to pass a background check

• Our Company values speak to you, resonate with you, make sense to you and how you desire to work

- Preferred but not required

• Bachelor's Degree or equivalent experience plus 6+ years of working experience

• Meraki Certification

• Okta Certification

Benefits: 

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts 

• Paid Parental Leave 

• Paid life insurance, short-term and long-term disability 

• Teladoc 

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $50 per pay period

Compensation Range:
Compensation will be between $50,000 - $70,000. Restricted Stock Units are included in all offers. The applicant’s education, experience, knowledge, skills, abilities, internal equity, and alignment with market data will determine compensation.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.