Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation. Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people-centric approach to deliver impactful technology solutions. Join us and be part of a dynamic, collaborative, and forward-thinking organization.
Job DescriptionWe are looking for an Help Desk Consultant to provide on-site IT support to end users across multiple customer locations in the Mozelos area.
Responsibilities:
- Provide on-site IT support to end users at customer locations.
- Travel between customer sites within the designated service area as required.
- Diagnose and resolve hardware-related issues on desktops, laptops, and IT equipment.
- Install and configure operating system images on PCs and laptops.
- Support network infrastructure activities, including rack and cabling tasks.
- Assist with the installation and maintenance of industrial IT equipment.
- Resolve IT incidents and service requests both on-site and remotely whenever applicable.
- Record, update, and manage support tickets with detailed information regarding actions performed and solutions implemented.
- Ensure timely resolution of incidents while maintaining high customer satisfaction levels.
- Solid knowledge of Microsoft Windows operating systems.
- Good understanding of computer hardware and troubleshooting.
- Basic knowledge of computer networking.
- Experience providing end-user IT support.
- Ability to diagnose and resolve hardware and software issues efficiently.
- Experience with PC and laptop deployment and imaging processes.
- Strong customer service and communication skills.
- Ability to work independently and manage priorities effectively.
Skills Required
- Solid knowledge of Microsoft Windows operating systems
- Good understanding of computer hardware and troubleshooting
- Basic knowledge of computer networking
- Experience providing end-user IT support
- Ability to diagnose and resolve hardware and software issues efficiently
- Experience with PC and laptop deployment and imaging processes
- Strong customer service and communication skills
- Ability to work independently and manage priorities effectively
What We Do
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Top Employer Europe 2024
