PPG is looking for a Help Desk Analyst to assist PPG Refinish with support for PPG customers. Support is achieved by ensuring that you provide comprehensive customer support that far exceeds competitors. You will work with collision shops, paint distributors and PPG's sales force, Microsoft Windows software, computers, computer peripherals and basic computer networks. You will supporting the team at our Strongsville Plant by answering phone calls combined with remote support tools facilitating connection into customer computers. Calls are handled in a sensible fashion and escalated, as needed, for a resolution. This is a hybrid remote/in-office role and you will report to the Digital Color Help Desk Supervisor, USCA.
Key Responsibilities
- Provide phone coverage for incoming customer calls.
- Be proficient at handling calls quickly. Escalating when required to assure incoming calls are answered promptly.
- Master PPG Software – ex. Paint Manager Legacy, Pant Manger XI, Color Accurate and others as they are developed.
- Master subscription management tasks.
- Update records in Vantage point with ticket and subscription information.
- Master hardware setup, connections, configuration, and troubleshooting.
- Master the use of available troubleshooting tools including Color IT Wiki knowledge base.
- Contribute to overall department knowledge by participating in team discussions regarding knowledge obtained during calls as well as new discoveries outside of PPG helpdesk experiences.
Qualifications
- High school Diploma/ GED
- Prior experience working with computer hardware (setup of computers, printers, displays etc...) and associated connectors, cables, and wireless solutions. Experience with Networking is helpful but not required.
- Ability to install and configure software products with instruction.
- Experience using Microsoft Office Suite of products, especially Excel and Word.
- Microsoft certifications and, or, A+ or Network + desired but not required
#LI-Hybrid
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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What We Do
PPG: We protect and beautify the world.®
At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $18.2 billion in 2023. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets.
To learn more, visit www.ppg.com and follow @PPG on X and @PPGIndustries on Facebook, Instagram and Threads
