The Role
Provides Tier 1 technical support across the organization, troubleshooting hardware, software, Microsoft 365, connectivity, and user-access issues. Installs software, configures workstations, documents resolutions, escalates complex problems, manages equipment inventory, and supports technology lifecycle activities. Delivers responsive employee service through phone, Teams, remote-support tools, and ticketing systems. The role may require travel between office locations for onsite support.
Summary Generated by Built In
Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you’ve found the right place!
Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels.
Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels.
This is a staffed, hourly, non-exempt position.
A day in the life as a Wood Rodgers' Help Desk Analyst
- Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
- Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
- Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
- Assist with equipment inventory, asset tracking, and technology lifecycle management.
- Deliver responsive customer service to employees at all levels.
- Contribute to knowledge sharing, process improvement, and support documentation.
- Travel to other office locations as needed for onsite support.
Qualifications & Skills
- 3+ years of help desk, desktop support, or related IT experience.
- Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support.
- Strong troubleshooting, problem-solving, communication, and customer service skills.
- Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively.
- Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools preferred.
- Technical certifications, an IT-related degree, and experience supporting specialized business applications are a plus.
- Valid driver's license and ability to travel between office locations as needed.
A note on hourly pay ranges
The range does not reflect geographic variations and may fluctuate above or below the stated amount. Offers will be based on several factors, including experience, education, skills, licensure, certifications, training, and location. Base pay is just one part of the comprehensive compensation package offered by Wood Rodgers. If you feel you meet the requirements but may be outside of the pay range, please apply anyway and let’s talk through it.
How we elevate your game
Joining Wood Rodgers comes with perks to support you in your personal and professional journey.
- A Unique Culture: We’re an engineering firm that feels refreshingly different. As inventors who ask, “why not?”, our leadership empowers employees to grow, challenge conventions, and develop creative solutions. We host grand parties, offer surprise days off, and consistently reinvest in our employees rather than focusing solely on corporate profits. While these perks contribute to our vibrant culture, it's the remarkable people at the heart of it all - individuals who are passionate about learning, teaching, helping, and collaborating.
- Teamwork: Experience what it means to be part of the Wood Rodgers family. Be inspired by your leaders, supported and encouraged by your teammates to live a full and exciting life, and receive holistic support in your work and personal endeavors. Visit our website or follow us on social media @woodrodgersinc to get a glimpse of our dynamic community!
- Learning + Development: Engage in leadership development programs and goal setting to unlock new possibilities for your career and life. Grow within the company through mentorship and achieve your potential as a leader from the moment you’re hired.
About
At the core of our organizational ethos lies a straightforward yet powerful philosophy: we believe in assembling a dynamic team of individuals who bring diverse perspectives and unwavering passion to the table. Our commitment extends beyond mere recruitment; we are dedicated to nurturing and perpetuating a legacy company. This endeavor is fueled by a collective sense of identity that binds us together, coupled with a robust company culture that serves as the bedrock of our shared values and aspirations. Click the link below for a glimpse into life at Wood Rodgers:https://www.youtube.com/watch?v=M_yLQguW2zQ
Skills Required
- 3+ years of help desk, desktop support, or related IT experience
- Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support
- Strong troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively
- Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools
- Technical certifications
- IT-related degree
- Experience supporting specialized business applications
- Valid driver's license and ability to travel between office locations as needed
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The Company
What We Do
We could tell you that "Wood Rodgers, Inc. is a multidisciplinary engineering, planning, surveying, and mapping consulting firm headquartered in Sacramento, California with offices located throughout California and Nevada." and that would be accurate, albeit humorless and boring, but accurate. Instead we'd like give you insight into our culture: We are not your stereotypical engineers. We are visionaries. No pocket protectors allowed. The people and the spirit driving our company are open-minded, creative and passionate. We don't challenge the status quo because it's fun or that, by nature, we are difficult to get along with. We challenge everything...because everything needs to be challenged. If you are serious, dedicated and driven to uncover new and exciting solutions, you will find yourself at the forefront of the entire industry, shouting the battle cry. Sometimes feeling a little alone and unsure, you will never be there by yourself. Our whole company is in this together and we will always have your back. Always challenging, often difficult...ours is a life of invention.
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