Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.
Job Overview – Health Coach (Bilingual / Multilingual)
About the Role:
As a Health Coach, you will be responsible for enrolling patients into a high-touch health program that will support their adherence to medications and lifestyle changes. Your role is crucial in establishing trust, motivating patients to commit to their health goals, and ensuring they feel supported every step of the way. You will communicate with patients via phone calls, SMS, and video check-ins to help them overcome barriers and stay engaged in their care.
Responsibilities Include:
- Conduct outreach via phone, SMS, and video to engage patients and enroll them in the health program.
- Build rapport and establish trust with patients to motivate them toward improved health behaviors.
- Educate patients on the benefits of the program, including improved health outcomes and reduced hospitalizations.
- Guide patients through the enrollment process, ensuring they understand the next steps and feel confident in their decision.
- Assist patients with technical setup, including app downloads and troubleshooting, to ensure seamless program participation.
- Effectively overcome patient objectives, questions, and/or technical barriers to ensure a seamless onboarding process
- Connect patients to the health system and existing health resources via multiple modalities, including their primary care providers, lab services, pharmacies, and health plan benefits
- Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups.
- Monitor patient adherence and provide ongoing motivation and support through regular check-ins.
- Collaborate with cross-functional teams to refine patient engagement strategies and improve program success.
- Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness.
- Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers
Required Qualifications:
- 3+ years of experience in health education, patient engagement, or a related healthcare role
- Background in health coaching, public health, or community health work
- Strong interpersonal skills with the ability to engage in warm, empathetic conversations
- Excellent verbal and written communication skills
- Experience conducting outreach via phone, SMS, and video communication
- Ability to explain complex health concepts in a simple, motivating way
- Proficiency with database systems and mobile applications
- Bilingual or Multilingual (Spanish or other languages)
- Weekend availability
Preferred Qualifications:
- Certification as a health coach, medical assistant, community health worker, pharmacy technician, or similar healthcare role
- Experience working directly with individuals who are ensured by Medicaid
- Experience in a sales, patient conversion, or call center environment
- Familiarity with CRM software (e.g., Salesforce)
Why Join Us?
- Work remotely
- Competitive salary and benefits package
- Be part of a mission-driven team dedicated to improving patient health
- Opportunities for professional growth and development
- A supportive and collaborative work environment
If you are passionate about making a difference in patients’ lives and have the skills to engage,
educate, and motivate individuals toward better health, we would love to hear from you!
Shift: 12pm- 8pm ET
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What We Do
emocha uses video technology and human engagement to empower patients to take every dose of medication as prescribed. emocha facilitates a daily touchpoint for patients in order to expand access to treatment, extend the reach of existing care teams, and retain patients in care. emocha’s turnkey, enterprise adherence solution operates through dose-by-dose observation and clinical assessment of potential administration problems, including technique and side effects. Coupled with daily engagement, support, and incentives, emocha is the first holistic solution to medication non-adherence.
